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Using social media to increase e-government adoption in developing countries

Published: 26 September 2011 Publication History

Abstract

E-government can be a useful tool for governments to improve relationships with their citizens. However, citizen trust in government and the Internet technology is necessary for broad adoption of e-government. Using a survey, this study examines the trust level of digital natives in Nepal in their government and the Internet technology in general. The trust level in government comprises both relational trust and institutional trust and the relational trust is subdivided into three aspects: competency, benevolence, and integrity. This study also investigates respondents Internet and social media usage behavior and their likelihood to adopt e-government if social media is used in government-citizen communication. Results show that respondents have a low level of competence and benevolence trust in Nepalese government whereas their level of integrity and institutional trust in government was extremely low. Although respondents generally used the Internet and social media more than four hours a day, most have not used or seldom used e-government websites. Respondents' positive attitude towards government's presence on social networking websites provides an excellent opportunity for Nepalese government to harness the potential of social media. To supplement the views of digital natives, two business website owners and two government officials in Nepal were also interviewed. Interviewees were positive of the benefits the Nepalese government could gain by being presence on social media, especially in terms of promoting transparency. Some also suggested that Nepalese government needs to consider developing e-government applications in local language.

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      cover image ACM Other conferences
      ICEGOV '11: Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
      September 2011
      400 pages
      ISBN:9781450307468
      DOI:10.1145/2072069
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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      Published: 26 September 2011

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      Author Tags

      1. YouTube
      2. digital natives
      3. e-government
      4. facebook
      5. social media
      6. trust

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      • (2024)How do Governments Leverage the Use of Social Media? A Systematic ReviewIEEE Transactions on Engineering Management10.1109/TEM.2023.3239382(1-15)Online publication date: 2024
      • (2023)Social media adoption in the public sector of Bangladesh: Progress and efficiencyInformation Polity10.3233/IP-23901128:3(439-449)Online publication date: 5-Sep-2023
      • (2021)E-government services use among single Israeli mothersIsrael Affairs10.1080/13537121.2021.196867827:5(936-949)Online publication date: 23-Aug-2021
      • (2020)Public Sector Employee Perspective towards Adoption of E-Government in Pakistan: A Proposed Research AgendaData and Information Management10.2478/dim-2020-00295:1(119-124)Online publication date: 20-Nov-2020
      • (2019)Social Media Influence and Mobile Government AdoptionInternational Journal of Electronic Government Research10.4018/IJEGR.201907010315:3(37-58)Online publication date: 1-Jul-2019
      • (2019)Use of Social Media in Citizen-Centric Electronic Government ServicesCrowdsourcing10.4018/978-1-5225-8362-2.ch047(952-977)Online publication date: 2019
      • (2018)Investigating the Use of Web 2.0 Technologies and Their Presence in Saudi Government Agencies' WebsitesApplication Development and Design10.4018/978-1-5225-3422-8.ch058(1371-1390)Online publication date: 2018
      • (2017)Use of Social Media in Citizen-Centric Electronic Government ServicesInternational Journal of Electronic Government Research10.4018/IJEGR.201707010413:3(55-79)Online publication date: 1-Jul-2017
      • (2017)Exploring the Role of Social Media in e-GovernmentProceedings of the 10th International Conference on Theory and Practice of Electronic Governance10.1145/3047273.3047374(97-106)Online publication date: 7-Mar-2017
      • (2016)Investigating the Use of Web 2.0 Technologies and their Presence in Saudi Government Agencies' WebsitesInternational Journal of Technology Diffusion10.4018/IJTD.20160401047:2(63-80)Online publication date: 1-Apr-2016
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