Article

Deception and design: the impact of communication technology on lying behavior

Authors:

Jeffrey T. Hancock,

Jennifer Thom-Santelli,

Thompson RitchieAuthors Info & Claims

CHI '04: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 129 - 134

https://doi.org/10.1145/985692.985709

Published: 25 April 2004 Publication History

Abstract

Social psychology has demonstrated that lying is an important, and frequent, part of everyday social interactions. As communication technologies become more ubiquitous in our daily interactions, an important question for developers is to determine how the design of these technologies affects lying behavior. The present research reports the results of a diary study, in which participants recorded all of their social interactions and lies for seven days. The data reveal that participants lied most on the telephone and least in email, and that lying rates in face-to-face and instant messaging interactions were approximately equal. This pattern of results suggests that the design features of communication technologies (e.g., synchronicity, recordability, and copresence) affect lying behavior in important ways, and that these features must be considered by both designers and users when issues of deception and trust arise. The implications for designing applications that increase, decrease or detect deception are discussed.

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Cited By

Zhang SCapra CGomies M(2024)(When) Would You Lie to a Voicebot?SSRN Electronic Journal10.2139/ssrn.4826214Online publication date: 2024
https://doi.org/10.2139/ssrn.4826214
Soliman NKang HLatzke MBragg JChang JZhang AKarger D(2024)Mitigating Barriers to Public Social Interaction with Meronymous CommunicationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642241(1-26)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642241
Hart CCurtis DTerrizzi J(2024)Development and validation of the pathological lying inventoryCurrent Psychology10.1007/s12144-024-05900-143:24(21218-21228)Online publication date: 9-Apr-2024
https://doi.org/10.1007/s12144-024-05900-1
Show More Cited By

Index Terms

Deception and design: the impact of communication technology on lying behavior
1. Applied computing
  1. Law, social and behavioral sciences
    1. Psychology
2. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CHI '04: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2004

742 pages

ISBN:1581137028

DOI:10.1145/985692

Conference Chairs:
Elizabeth Dykstra-Erickson
Kinoma
,
Manfred Tscheligi
CURE, Austria

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 25 April 2004

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April 24 - 29, 2004

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Cited By

Zhang SCapra CGomies M(2024)(When) Would You Lie to a Voicebot?SSRN Electronic Journal10.2139/ssrn.4826214Online publication date: 2024
https://doi.org/10.2139/ssrn.4826214
Soliman NKang HLatzke MBragg JChang JZhang AKarger D(2024)Mitigating Barriers to Public Social Interaction with Meronymous CommunicationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642241(1-26)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642241
Hart CCurtis DTerrizzi J(2024)Development and validation of the pathological lying inventoryCurrent Psychology10.1007/s12144-024-05900-143:24(21218-21228)Online publication date: 9-Apr-2024
https://doi.org/10.1007/s12144-024-05900-1
George JGupta MGiordano GMills ATennant VLewis C(2023)Publishing the Data from “The Effects of Communication Mode and Culture on Deception Detection Accuracy”Journal of Information Systems10.2308/ISYS-2022-025(1-8)Online publication date: 5-Jun-2023
https://doi.org/10.2308/ISYS-2022-025
Sarzynska-Wawer JPawlak ASzymanowska JHanusz KWawer A(2023)Truth or lie: Exploring the language of deceptionPLOS ONE10.1371/journal.pone.028117918:2(e0281179)Online publication date: 2-Feb-2023
https://doi.org/10.1371/journal.pone.0281179
Lipp WKesting PSmolinski R(2023)“What is Your Best Price?”—An Experimental Study of an Alternative Negotiation OpeningNegotiation Journal10.1111/nejo.1243039:2(175-206)Online publication date: 22-May-2023
https://doi.org/10.1111/nejo.12430
Lammon M(2023)Liar Like Me: Deception Frequency and Evaluation in Children's Television ProgramingThe Journal of Popular Culture10.1111/jpcu.1319656:3-4(478-503)Online publication date: 13-Jul-2023
https://doi.org/10.1111/jpcu.13196
Rizi MRoulin N(2023)Does media richness influence job applicants' experience in asynchronous video interviews? Examining social presence, impression management, anxiety, and performanceInternational Journal of Selection and Assessment10.1111/ijsa.1244832:1(54-68)Online publication date: 11-Aug-2023
https://doi.org/10.1111/ijsa.12448
George JMills AGiordano GGupta MTennant VLewis C(2023)Toward a Greater Understanding of the Use of Nonverbal Cues To Deception in Computer-Mediated CommunicationIEEE Transactions on Professional Communication10.1109/TPC.2023.326337866:2(131-149)Online publication date: Jun-2023
https://doi.org/10.1109/TPC.2023.3263378
Zhan EMolina MRheu MPeng W(2023)What is There to Fear? Understanding Multi-Dimensional Fear of AI from a Technological Affordance PerspectiveInternational Journal of Human–Computer Interaction10.1080/10447318.2023.226173140:22(7127-7144)Online publication date: 4-Oct-2023
https://doi.org/10.1080/10447318.2023.2261731
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