research-article

Identifying Critical Success Factors for Information Technology Projects with an Analytic Hierarchy Process: A Case of a Telco Company in Indonesia

Authors:

Luthfi Azizi Gumay,

Betty Purwandari,

Mardiana PurwaningsihAuthors Info & Claims

APIT '20: Proceedings of the 2020 2nd Asia Pacific Information Technology Conference

Pages 108 - 112

https://doi.org/10.1145/3379310.3379326

Published: 29 March 2020 Publication History

Abstract

A survey in a software development project revealed that 71% of the project failed or ended in challenges. A similar issue also occurred in a telecommunications company in Indonesia. The company performed its strategy in terms of initiating the growth of its new broadband business. Only 44% of projects ran on time, as planned. The rest failed to meet the target. Hence, this study was conducted to investigate the critical success factors and criteria for the broadband ordering project ran by the company. The qualitative method was performed to gather critical success factors and criteria. Besides, the quantitative method was conducted to calculate the rank of factors using the Analytic Hierarchy Process (AHP). Based on the pairwise comparison conducted by administering questionnaires to key stakeholders, the most important factors are customer involvement and effective communication, followed by the capability and motivation of the team. The lowest level is top-level management support and organizational culture. The critical success factors are compiled based on success-related criteria, which are scope, time, cost, quality, and user satisfaction.

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Cited By

Siddique ANoorulhasan Naveed QKraiem NAref Abdul Rasheed M(2024)Investigating Critical Success Factors for Effective Management of IT ProjectsIEEE Access10.1109/ACCESS.2024.349461312(166717-166729)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3494613
Monserrat MMas AMesquida ACrespí A(2024)Empowering Software Project Success: Guidelines to Enhance the Impact of Human Critical Success FactorsSystems, Software and Services Process Improvement10.1007/978-3-031-71139-8_1(3-18)Online publication date: 7-Sep-2024
https://doi.org/10.1007/978-3-031-71139-8_1
Monserrat MMas AMesquida A(2024)A Study of Factors That Influence the Software Project SuccessJournal of Software: Evolution and Process10.1002/smr.273537:2Online publication date: 19-Nov-2024
https://doi.org/10.1002/smr.2735
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Index Terms

Identifying Critical Success Factors for Information Technology Projects with an Analytic Hierarchy Process: A Case of a Telco Company in Indonesia
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Project and people management

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cover image ACM Other conferences

APIT '20: Proceedings of the 2020 2nd Asia Pacific Information Technology Conference

January 2020

185 pages

ISBN:9781450376853

DOI:10.1145/3379310

Copyright © 2020 ACM.

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Publication History

Published: 29 March 2020

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Universitas Indonesia

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APIT 2020

APIT 2020: 2020 2nd Asia Pacific Information Technology Conference

January 17 - 19, 2020

Bali Island, Indonesia

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Cited By

Siddique ANoorulhasan Naveed QKraiem NAref Abdul Rasheed M(2024)Investigating Critical Success Factors for Effective Management of IT ProjectsIEEE Access10.1109/ACCESS.2024.349461312(166717-166729)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3494613
Monserrat MMas AMesquida ACrespí A(2024)Empowering Software Project Success: Guidelines to Enhance the Impact of Human Critical Success FactorsSystems, Software and Services Process Improvement10.1007/978-3-031-71139-8_1(3-18)Online publication date: 7-Sep-2024
https://doi.org/10.1007/978-3-031-71139-8_1
Monserrat MMas AMesquida A(2024)A Study of Factors That Influence the Software Project SuccessJournal of Software: Evolution and Process10.1002/smr.273537:2Online publication date: 19-Nov-2024
https://doi.org/10.1002/smr.2735
Doneva RGaftandzhieva S(2022)Adoption of Digital Business Solutions: Designing and Monitoring Critical Success FactorsElectronics10.3390/electronics1121349411:21(3494)Online publication date: 28-Oct-2022
https://doi.org/10.3390/electronics11213494
Aditya IWisdarianto ARaharjo T(2022)Analysis of Critical Success Factors in Information Technology Projects: A National Shipping Company Case Study2022 Seventh International Conference on Informatics and Computing (ICIC)10.1109/ICIC56845.2022.10006933(1-7)Online publication date: 8-Dec-2022
https://doi.org/10.1109/ICIC56845.2022.10006933
Wijiastuti IHardian BRaharjo TSuhanto A(2021)Identifying Critical Success Factor for IT Project Implementation Using Analytical Hierarchy Process: A Case Study of Clearing and Guarantee Corporation in Indonesia2021 IEEE 7th International Conference on Computing, Engineering and Design (ICCED)10.1109/ICCED53389.2021.9664844(1-6)Online publication date: 5-Aug-2021
https://doi.org/10.1109/ICCED53389.2021.9664844
Fitri Anjani RRaharjo THardian BSuhanto A(2021)Measuring the relationship between organizational culture and project success: A survey of Agile software development teams2021 International Conference on Advanced Computer Science and Information Systems (ICACSIS)10.1109/ICACSIS53237.2021.9631363(1-9)Online publication date: 23-Oct-2021
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Indra MRaharjo THardian BWahbi A(2021)Challenges in Agile IT Project: A Case Study of Banking Company2021 International Conference on Advanced Computer Science and Information Systems (ICACSIS)10.1109/ICACSIS53237.2021.9631352(1-6)Online publication date: 23-Oct-2021
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Nisyak ARizkiyah KRaharjo T(2020)Human Related Challenges in Agile Software Development of Government Outsourcing Project2020 7th International Conference on Electrical Engineering, Computer Sciences and Informatics (EECSI)10.23919/EECSI50503.2020.9251899(222-229)Online publication date: 1-Oct-2020
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Pradipta DPradnyana IRaharjo T(2020)The New Normal Strategy for Project Management in Directorate General of Customs and Excise2020 3rd International Conference on Computer and Informatics Engineering (IC2IE)10.1109/IC2IE50715.2020.9274568(249-254)Online publication date: 15-Sep-2020
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