abstract

Understanding Older Adults' Long-term Financial Practices: Challenges and Opportunities for Design

Authors:

Sana Maqbool,

Cosmin MunteanuAuthors Info & Claims

CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: LBW546, Pages 1 - 6

https://doi.org/10.1145/3170427.3188677

Published: 20 April 2018 Publication History

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Abstract

As older adults (OAs) approach retirement, their financial management requirements change as they shift from income to pension or other assets. However, existing interactive budgeting apps neither support this transition, nor facilitate long-term financial planning. Our research aims to understand OAs' technological, educational, and behavioural barriers toward the adoption of budgeting applications. It also aims to uncover the design requirements for long-term financial planning apps that would overcome these adoption barriers. For this, we conducted a contextual inquiry to understand seniors' financial management practices. In-depth qualitative data collected both from individual sessions and participatory design activities has revealed significant gaps between the capabilities of existing apps; the best practices around long-term planning; and the attitudes and behaviours of OAs. We present here an argument, based on the preliminary analysis of the field data, for approaching the design of senior-centred interactive budgeting apps from a behavioural change and educational perspective.

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Cited By

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Havens ZLatulipe C(2024)Proxy Accounts and Behavioural Nudges: Investigating Support for Older Adults and their Financial DelegatesProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670962(1-14)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3670947.3670962
Choi YChoi DHong H(2023)Together we turn Uncertainty into Action: Understanding the Role of Artificial Intelligence in Supporting the Financial Concerns of Older AdultsCompanion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3584931.3607018(132-137)Online publication date: 14-Oct-2023
https://dl.acm.org/doi/10.1145/3584931.3607018
Latulipe CDsouza RCumbers M(2022)Unofficial Proxies: How Close Others Help Older Adults with BankingProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501845(1-13)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501845
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Index Terms

Understanding Older Adults' Long-term Financial Practices: Challenges and Opportunities for Design
1. Applied computing
  1. Law, social and behavioral sciences
2. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

3155 pages

ISBN:9781450356213

DOI:10.1145/3170427

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 April 2018

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AGE-WELL

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CHI '18

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SIGCHI

CHI '18: CHI Conference on Human Factors in Computing Systems

April 21 - 26, 2018

Montreal QC, Canada

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CHI EA '18 Paper Acceptance Rate 1,208 of 3,955 submissions, 31%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

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Cited By

View all

Havens ZLatulipe C(2024)Proxy Accounts and Behavioural Nudges: Investigating Support for Older Adults and their Financial DelegatesProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670962(1-14)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3670947.3670962
Choi YChoi DHong H(2023)Together we turn Uncertainty into Action: Understanding the Role of Artificial Intelligence in Supporting the Financial Concerns of Older AdultsCompanion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3584931.3607018(132-137)Online publication date: 14-Oct-2023
https://dl.acm.org/doi/10.1145/3584931.3607018
Latulipe CDsouza RCumbers M(2022)Unofficial Proxies: How Close Others Help Older Adults with BankingProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501845(1-13)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501845
Kirikova MKolkowska ESoja PSoja EMuceniece A(2019)Towards Aligning IT and Daily Routines of Older AdultsBusiness Information Systems Workshops10.1007/978-3-030-36691-9_13(150-156)Online publication date: 17-Dec-2019
https://doi.org/10.1007/978-3-030-36691-9_13

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Recommendations

Recruiting Older Adults in the Wild: Reflections on Challenges and Lessons Learned from Research Experience

Older Adults' Digital Gameplay

Understanding Older Adults' Perceptions of In-Home Sensors Using an Obtrusiveness Framework