Towards Remote Expert Supported Autonomous Assistant Robots in Shopping Environments
Pages 613 - 617
Abstract
Autonomous robots that assist customers during their shopping trips may become ubiquitous in the near future. However, these systems are limited in their ability to appropriately reply to all of a customer's requests. Therefore, a dedicated human expert has to remotely "take over" and resolve the customer's issue to warrant a satisfying experience. As a result, a Transfer of Control from a machine to a human takes place. This creates the problem that the expert needs to quickly review what has happened prior to the take-over to provide optimal assistance. To address this, we designed and implemented an interactive summary concept allowing experts to quickly filter and review the most relevant information to solve the given issue. Finally, we provide an example use case illustrating how a remote expert may solve a request using our system.
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Index Terms
- Towards Remote Expert Supported Autonomous Assistant Robots in Shopping Environments
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Published In
March 2024
1408 pages
ISBN:9798400703232
DOI:10.1145/3610978
- General Chairs:
- Dan Grollman,
- Elizabeth Broadbent,
- Program Chairs:
- Wendy Ju,
- Harold Soh,
- Tom Williams
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Publication History
Published: 11 March 2024
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- German Federal Ministry of Education and Research
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HRI '24: ACM/IEEE International Conference on Human-Robot Interaction
March 11 - 15, 2024
CO, Boulder, USA
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Overall Acceptance Rate 268 of 1,124 submissions, 24%
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