abstract

A Social Service Robot in a Shopping Mall: Expectations of the Management, Retailers and Consumers

Authors:

Marketta Niemelä,

Päivi Heikkilä,

Hanna LammiAuthors Info & Claims

HRI '17: Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction

Pages 227 - 228

https://doi.org/10.1145/3029798.3038301

Published: 06 March 2017 Publication History

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Abstract

Consumers often respond positively to social service robots in retail context but less is known about the expectations and success criteria of the management and retailers for such robots. We have introduced a humanoid social robot (Pepper) in a shopping mall and report the results of a mall management workshop, interviews of eight retailers and a consumer customer workshop. The results show that the stakeholders find important that the robot creates warm and fun atmosphere in the mall as well as provides practical help for the customers and workers.

References

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Foster, M. E., Alami, R., Gestranius, O., Lemon, O., Niemelä, M., Odobez, J.-M., and Pandey, A. K. 2016. The MuMMER project: Engaging human-robot interaction in real-world public spaces. In 8th International Conference on Social Robotics (ICSR) (November 1--3, 2016) (Kansas City, USA, 2016).

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Cited By

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Naranjo Campos FDe Matías Martínez AGonzález Victores JGutiérrez Dueñas JAlcaide ABalaguer C(2024)Robot TIAGo para servicio en cafeteríaJornadas de Automática10.17979/ja-cea.2024.45.10795Online publication date: 24-Jul-2024
https://doi.org/10.17979/ja-cea.2024.45.10795
Edirisinghe SSatake SLiu YKanda T(2024)Field Trial of a Queue-Managing Security Guard RobotACM Transactions on Human-Robot Interaction10.1145/368029213:4(1-48)Online publication date: 25-Jul-2024
https://dl.acm.org/doi/10.1145/3680292
Ren YClement J(2024)Augmenting Human Teams with Robots in Knowledge Work Settings: Insights from the LiteratureACM Transactions on Human-Robot Interaction10.1145/364988413:2(1-34)Online publication date: 14-Jun-2024
https://dl.acm.org/doi/10.1145/3649884
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Index Terms

A Social Service Robot in a Shopping Mall: Expectations of the Management, Retailers and Consumers
1. Computer systems organization
  1. Embedded and cyber-physical systems
    1. Robotics
2. Human-centered computing
  1. Collaborative and social computing

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Information & Contributors

Information

Published In

HRI '17: Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction

March 2017

462 pages

ISBN:9781450348850

DOI:10.1145/3029798

General Chairs:
Bilge Mutlu
University of Wisconsin-Madison, USA
,
Manfred Tscheligi
University of Salzburg, Austria
,
Program Chairs:
Astrid Weiss
Vienna University of Technology, Austria
,
James E. Young
University of Manitoba, Canada

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 March 2017

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Funding Sources

EU Horizon 2020

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HRI '17

Sponsor:

SIGAI
SIGCHI
IEEE-RAS

HRI '17: ACM/IEEE International Conference on Human-Robot Interaction

March 6 - 9, 2017

Vienna, Austria

Acceptance Rates

HRI '17 Paper Acceptance Rate 51 of 211 submissions, 24%;

Overall Acceptance Rate 192 of 519 submissions, 37%

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Cited By

View all

Naranjo Campos FDe Matías Martínez AGonzález Victores JGutiérrez Dueñas JAlcaide ABalaguer C(2024)Robot TIAGo para servicio en cafeteríaJornadas de Automática10.17979/ja-cea.2024.45.10795Online publication date: 24-Jul-2024
https://doi.org/10.17979/ja-cea.2024.45.10795
Edirisinghe SSatake SLiu YKanda T(2024)Field Trial of a Queue-Managing Security Guard RobotACM Transactions on Human-Robot Interaction10.1145/368029213:4(1-48)Online publication date: 25-Jul-2024
https://dl.acm.org/doi/10.1145/3680292
Ren YClement J(2024)Augmenting Human Teams with Robots in Knowledge Work Settings: Insights from the LiteratureACM Transactions on Human-Robot Interaction10.1145/364988413:2(1-34)Online publication date: 14-Jun-2024
https://dl.acm.org/doi/10.1145/3649884
Kleer NFeick MDaiber FFeld MGrollman DBroadbent EJu WSoh HWilliams T(2024)Towards Remote Expert Supported Autonomous Assistant Robots in Shopping EnvironmentsCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640735(613-617)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640735
Edirisinghe SSatake SBrscic DLiu YKanda TGrollman DBroadbent EJu WSoh HWilliams T(2024)Field Trial of an Autonomous Shopworker Robot that Aims to Provide Friendly Encouragement and Exert Social PressureProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3635007(194-202)Online publication date: 11-Mar-2024
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Ozaki HTran DLee J(2024)Space Utilization Analysis Using Human–Object Interaction Recognition2024 IEEE/SICE International Symposium on System Integration (SII)10.1109/SII58957.2024.10417211(941-946)Online publication date: 8-Jan-2024
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Song SBaba JOkafuji YNakanishi JYoshikawa YIshiguro H(2024)Wingman-Leader Recommendation: An Empirical Study on Product Recommendation Strategy Using Two RobotsIEEE Robotics and Automation Letters10.1109/LRA.2024.33545559:3(2272-2278)Online publication date: Mar-2024
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Chhabra SKaushal VGirija S(2024)Determining the causes of user frustration in the case of conversational chatbotsBehaviour & Information Technology10.1080/0144929X.2024.2362956(1-19)Online publication date: 13-Jun-2024
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Bird JLotfi A(2024)Customer service chatbot enhancement with attention-based transfer learningKnowledge-Based Systems10.1016/j.knosys.2024.112293301(112293)Online publication date: Oct-2024
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McAra-Hunter D(2024)How AI hype impacts the LGBTQ + communityAI and Ethics10.1007/s43681-024-00423-84:3(771-790)Online publication date: 14-Feb-2024
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Recommendations

Hello Pepper, May I Tickle You?: Children's and Adults' Responses to an Entertainment Robot at a Shopping Mall

Monitoring the Acceptance of a Social Service Robot in a Shopping Mall: First Results

An affective guide robot in a shopping mall