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On the Potential of Mediation Chatbots for Mitigating Multiparty Privacy Conflicts - A Wizard-of-Oz Study

Authors:

Kavous Salehzadeh Niksirat,

Kévin Huguenin,

Mauro CherubiniAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 7, Issue CSCW1

Article No.: 142, Pages 1 - 33

https://doi.org/10.1145/3579618

Published: 16 April 2023 Publication History

Abstract

Sharing multimedia content, without obtaining consent from the people involved causes multiparty privacy conflicts (MPCs). However, social-media platforms do not proactively protect users from the occurrence of MPCs. Hence, users resort to out-of-band, informal communication channels, attempting to mitigate such conflicts. So far, previous works have focused on hard interventions that do not adequately consider the contextual factors (e.g., social norms, cognitive priming) or are employed too late (i.e., the content has already been seen). In this work, we investigate the potential of conversational agents as a medium for negotiating and mitigating MPCs. We designed MediationBot, a mediator chatbot that encourages consent collection, enables users to explain their points of view, and proposes solutions to finding a middle ground. We evaluated our design using a Wizard-of-Oz experiment with N = 32 participants, where we found that MediationBot can effectively help participants to reach an agreement and to prevent MPCs. It produced a structured conversation where participants had well-clarified speaking turns. Overall, our participants found MediationBot to be supportive as it proposes useful middle-ground solutions. Our work informs the future design of mediator agents to support social-media users against MPCs.

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Joers JDe Luca E(2024)Perfect Eudaimonic User Experience Design That Aristotle Would Have WantedCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3663737(96-101)Online publication date: 1-Jul-2024
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Aliyu SKhan SMbodj AOsho OLi LKnijnenburg BCherubini M(2024)Participatory Design to Address Disclosure-Based CyberbullyingProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660716(1547-1565)Online publication date: 1-Jul-2024
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Govers JVelloso EKostakos VGoncalves J(2024)AI-Driven Mediation Strategies for Audience Depolarisation in Online DebatesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642322(1-18)Online publication date: 11-May-2024
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Index Terms

On the Potential of Mediation Chatbots for Mitigating Multiparty Privacy Conflicts - A Wizard-of-Oz Study
1. Human-centered computing
2. Security and privacy
  1. Human and societal aspects of security and privacy
    1. Usability in security and privacy

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 7, Issue CSCW1

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April 2023

3836 pages

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DOI:10.1145/3593053

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Joers JDe Luca E(2024)Perfect Eudaimonic User Experience Design That Aristotle Would Have WantedCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3663737(96-101)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3656156.3663737
Aliyu SKhan SMbodj AOsho OLi LKnijnenburg BCherubini M(2024)Participatory Design to Address Disclosure-Based CyberbullyingProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660716(1547-1565)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660716
Govers JVelloso EKostakos VGoncalves J(2024)AI-Driven Mediation Strategies for Audience Depolarisation in Online DebatesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642322(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642322
Zou WYang QDiFranzo DChen MHui WBazarova N(2024)Social Media Co-Pilot: Designing a Chatbot with Teens and Educators to Combat CyberbullyingInternational Journal of Child-Computer Interaction10.1016/j.ijcci.2024.100680(100680)Online publication date: Aug-2024
https://doi.org/10.1016/j.ijcci.2024.100680
Gumusel E(2024)A literature review of user privacy concerns in conversational chatbots: A social informatics approach: An Annual Review of Information Science and Technology (ARIST) paperJournal of the Association for Information Science and Technology10.1002/asi.24898Online publication date: 9-May-2024
https://doi.org/10.1002/asi.24898

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