poster

Labour of Love: Volunteer Perceptions on Building Relatedness in Online Volunteering Communities

Authors:

Khushnood Z. Naqshbandi,

Ajit G. Pillai,

Naseem AhmadpourAuthors Info & Claims

CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 280, Pages 1 - 6

https://doi.org/10.1145/3411763.3451665

Published: 08 May 2021 Publication History

Abstract

Volunteerism in the digital age offers many new possibilities and avenues for public participation. In this paper, we discuss volunteering as a form of work and how certain experiential aspects of HCI systems supporting the volunteers’ unpaid labour are instrumental in volunteer wellbeing. The sense of feeling close to others and experiencing relatedness is an important factor that can predict engagement and wellbeing of volunteers. Relatedness can be achieved in many ways, for instance, through expressing and receiving gratitude. Through four co-design workshops with n=9 participants, we identified seven perceptions of volunteers regarding their relatedness experiences. This was achieved via a case study of an online teleconferencing platform where volunteers help train and assess medical students for their medical communication skills. Findings are further discussed to inform future design to support adequate level of formalness and emotional labour in online volunteering communities.

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Cited By

Ho BLei KHe JItakura RLum KLee D(2023)A Pilot Study on People's Views of Gratitude Practices and Reactions to Expressing Gratitude in an Online CommunityCompanion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3584931.3607000(182-188)Online publication date: 14-Oct-2023
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https://dl.acm.org/doi/10.1145/3546155.3546683
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https://dl.acm.org/doi/10.1145/3544301
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cover image ACM Conferences

CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

2965 pages

ISBN:9781450380959

DOI:10.1145/3411763

Editors:
Yoshifumi Kitamura
Tohoku University, Japan
,
Aaron Quigley
University of New South Wales, Australia
,
Katherine Isbister
University of California Santa Cruz, USA
,
Takeo Igarashi
The University of Tokyo, Japan

Copyright © 2021 ACM.

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Published: 08 May 2021

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CHI '21: CHI Conference on Human Factors in Computing Systems

May 8 - 13, 2021

Yokohama, Japan

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Cited By

Ho BLei KHe JItakura RLum KLee D(2023)A Pilot Study on People's Views of Gratitude Practices and Reactions to Expressing Gratitude in an Online CommunityCompanion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3584931.3607000(182-188)Online publication date: 14-Oct-2023
https://dl.acm.org/doi/10.1145/3584931.3607000
Pillai ASachathep TAhmadpour N(2022)Exploring the experience of ethical tensions and the role of community in UX practiceNordic Human-Computer Interaction Conference10.1145/3546155.3546683(1-13)Online publication date: 8-Oct-2022
https://dl.acm.org/doi/10.1145/3546155.3546683
Naqshbandi KMah KAhmadpour N(2022)Making space for faith, religion, and spirituality in prosocial HCIInteractions10.1145/354430129:4(62-67)Online publication date: 29-Jun-2022
https://dl.acm.org/doi/10.1145/3544301
Naqshbandi KJeon YAhmadpour N(2022)Exploring Volunteer Motivation, Identity and Meaning-Making in Digital Science-Based Research VolunteeringInternational Journal of Human–Computer Interaction10.1080/10447318.2022.210924639:20(4090-4111)Online publication date: 29-Aug-2022
https://doi.org/10.1080/10447318.2022.2109246

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