research-article

Comparing usability of government web portals during governor change of terms

Authors:

Sergio González Martínez,

Luis F. Luna-Reyes,

Dolores E. Luna,

J. Ramon Gil-Garcia,

Rodrigo Sandoval-AlmazánAuthors Info & Claims

dg.o '11: Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times

Pages 327 - 328

https://doi.org/10.1145/2037556.2037609

Published: 12 June 2011 Publication History

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Abstract

During the last years, we have been assessing the development of Internet State Portals in Mexico. These observations suggest that in many cases, the transition between governor terms is not always easy to manage, and in several cases we have observed important reductions of functionality in the new versions of the portals. In this poster we compare the performance of the Web Portal of the State of Puebla in Mexico, through user-centered design techniques, specifically usability testing. Results show that, contrary to our expectations, the Puebla portal improved its usability from this point of view. Further research will involve interviews with the main actors in the transition process to better understand the main factors involved in this successful transition.

References

[1]

Luna-Reyes, L. F., Hernández García, J. M., and Gil-Garcia, J. R. 2009. Hacia un modelo de los determinantes de éxito de los portales de gobierno estatal en México. Gestión y Politica Públicas. XVIII, 307--340.

Google Scholar

[2]

Andersen, D. F., and Dawes, S. S. 1991. Government information management: a primer and casebook. Englewood Cliffs N. J.: Prentice Hall.

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[3]

Gant, J., and Gant, D. 2002. Web Portal Functionality and State Government E-service. In Proceedings of the Annual Hawaii International Conference on System Sciences, (Hawaii, January, 2002).

Crossref

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Rubin, J. 1994. Handbook of usability testing: how to plan, design, and conduct effective tests. New York: Wiley.

Digital Library

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Goodwin, N. C. 1987. Functionality and usability. Communications of the ACM. 30 (Mar. 1987), 229--233.

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Cited By

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Bastardo RPavão JRocha N(2024)Methodological Quality of User-Centered Usability Evaluation of Digital Applications to Promote Citizens’ Engagement and Participation in Public Governance: A Systematic Literature ReviewDigital10.3390/digital40300384:3(740-761)Online publication date: 5-Sep-2024
https://doi.org/10.3390/digital4030038
Alshamsi AWilliams NAndras PFaily SJiang NDogan HJacqui T(2016)The trade-off between usability and security in the context of eGovernmentProceedings of the 30th International BCS Human Computer Interaction Conference: Fusion!10.14236/ewic/HCI2016.36(1-13)Online publication date: 11-Jul-2016
https://dl.acm.org/doi/10.14236/ewic/HCI2016.36

Index Terms

Comparing usability of government web portals during governor change of terms
1. Human-centered computing
  1. Interaction design
    1. Interaction design process and methods
      1. User centered design
2. Information systems
  1. Information systems applications

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Information & Contributors

Information

Published In

dg.o '11: Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times

June 2011

398 pages

ISBN:9781450307628

DOI:10.1145/2037556

Conference Chairs:
John Bertot
University of Maryland
,
Karine Nahon
University of Washington
,
Program Chairs:
Soon Ae Chun
City University of New York
,
Luis Luna-Reyes
Universidad de las Americas, Puebla
,
Vijay Atluri
Rutgers University

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 12 June 2011

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Research-article

Funding Sources

Consejo Nacional de Ciencia y Tecnología

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dg.o '11

Sponsor:

University of Arizona
San Diego Super Computing Ctr
Emerald
University of Maryland
IOS Press

dg.o '11: The 12th Annual International Conference of Digital Government Research

June 12 - 15, 2011

Maryland, College Park, USA

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Overall Acceptance Rate 150 of 271 submissions, 55%

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Bastardo RPavão JRocha N(2024)Methodological Quality of User-Centered Usability Evaluation of Digital Applications to Promote Citizens’ Engagement and Participation in Public Governance: A Systematic Literature ReviewDigital10.3390/digital40300384:3(740-761)Online publication date: 5-Sep-2024
https://doi.org/10.3390/digital4030038
Alshamsi AWilliams NAndras PFaily SJiang NDogan HJacqui T(2016)The trade-off between usability and security in the context of eGovernmentProceedings of the 30th International BCS Human Computer Interaction Conference: Fusion!10.14236/ewic/HCI2016.36(1-13)Online publication date: 11-Jul-2016
https://dl.acm.org/doi/10.14236/ewic/HCI2016.36

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Recommendations

Understanding the co-evolution of institutions, technology, and organizations: the enactment of the state government portal of Puebla

Diagnosis of Brazilian Subnational Government Service Portals

Tailoring open government data portals for lay citizens: A gamification theory approach