short-paper

Understanding the Use of a Bug Tracking System in a Global Software Development Setup

Authors:

David ShepherdAuthors Info & Claims

OzCHI '15: Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction

Pages 222 - 226

https://doi.org/10.1145/2838739.2838790

Published: 07 December 2015 Publication History

Abstract

Bug fixing is a highly cooperative work activity where developers, testers, product managers and other stakeholders collaborate using a bug tracking system. In the context of Global Software Development (GSD), where software development is distributed across different geographical locations, we focus on understanding the role of bug trackers in supporting software bug fixing activities. We carried out a small-scale ethnographic fieldwork in a software product team distributed between Finland and India at a multinational engineering company. Using semi-structured interviews and in-situ observations of 16 bug cases, we show that the bug tracker 1) supported information needs of different stake holder, 2) established common-ground, and 3) reinforced issues related to ownership, performance and power. Consequently, we provide implications for design around these findings.

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Cited By

Chaves LOliveira FTiago Ld'Amorim M(2024)Automating Issue Reporting in Software Testing: Lessons Learned from Using the Template Generator ToolCompanion Proceedings of the 32nd ACM International Conference on the Foundations of Software Engineering10.1145/3663529.3663847(278-282)Online publication date: 10-Jul-2024
https://dl.acm.org/doi/10.1145/3663529.3663847

Index Terms

Understanding the Use of a Bug Tracking System in a Global Software Development Setup
1. Human-centered computing

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OzCHI '15: Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction

December 2015

691 pages

ISBN:9781450336734

DOI:10.1145/2838739

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction
HFESA: Human Factors and Ergonomics Society of Australia Inc.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 December 2015

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OzCHI '15

OzCHI '15: The Annual Meeting of the Australian Special Interest Group for Computer Human Interaction

December 7 - 10, 2015

VIC, Parkville, Australia

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OzCHI '15 Paper Acceptance Rate 47 of 97 submissions, 48%;

Overall Acceptance Rate 362 of 729 submissions, 50%

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Cited By

Chaves LOliveira FTiago Ld'Amorim M(2024)Automating Issue Reporting in Software Testing: Lessons Learned from Using the Template Generator ToolCompanion Proceedings of the 32nd ACM International Conference on the Foundations of Software Engineering10.1145/3663529.3663847(278-282)Online publication date: 10-Jul-2024
https://dl.acm.org/doi/10.1145/3663529.3663847

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