research-article

Where the streets have no name: how library users get lost in the stacks

Authors:

Ben ConyersAuthors Info & Claims

CHINZ '10: Proceedings of the 11th International Conference of the NZ Chapter of the ACM Special Interest Group on Human-Computer Interaction

Pages 77 - 80

https://doi.org/10.1145/1832838.1832852

Published: 08 July 2010 Publication History

Abstract

There is clear evidence that library users often get lost looking for physical items, however there has been little research on how library users search the shelves or what causes them to fail to find what they are looking for. This paper presents a preliminary investigation into library users' difficulties searching the shelves.

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Cited By

Scaife BWalton G(2022)Improving Wayfinding in a UK Higher Education Institution LibraryInformation Literacy in a Post-Truth Era10.1007/978-3-030-99885-1_54(648-660)Online publication date: 6-Apr-2022
https://doi.org/10.1007/978-3-030-99885-1_54
Ferlež JGrašič JJanžekovič BLorenc VPukšič VVnuk K(2019)Nov usmerjevalni sistem Univerzitetne knjižnice MariborKnjižnica: revija za področje bibliotekarstva in informacijske znanosti10.55741/knj.63.1-2.1378863:1-2Online publication date: 1-Oct-2019
https://doi.org/10.55741/knj.63.1-2.13788
Buchanan GMcKay DDownie SZhu QHahn J(2019)One way or another i'm gonna find yaProceedings of the 18th Joint Conference on Digital Libraries10.1109/JCDL.2019.00048(287-296)Online publication date: 2-Jun-2019
https://dl.acm.org/doi/10.1109/JCDL.2019.00048
Show More Cited By

Index Terms

Where the streets have no name: how library users get lost in the stacks
1. Information systems
  1. Information retrieval
  2. Information storage systems

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cover image ACM Other conferences

CHINZ '10: Proceedings of the 11th International Conference of the NZ Chapter of the ACM Special Interest Group on Human-Computer Interaction

July 2010

95 pages

ISBN:9781450301046

DOI:10.1145/1832838

Program Chairs:
Hokyoung Ryu
Massey University, New Zealand
,
Erik Champion
Massey University, New Zealand

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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New Zealand ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 08 July 2010

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CHINZ '10

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CHINZ '10: 11th Annual Conference of the NZ ACM Special Interest Group on Human-Computer Interaction

July 8 - 9, 2010

Auckland, New Zealand

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Overall Acceptance Rate 8 of 23 submissions, 35%

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Cited By

Scaife BWalton G(2022)Improving Wayfinding in a UK Higher Education Institution LibraryInformation Literacy in a Post-Truth Era10.1007/978-3-030-99885-1_54(648-660)Online publication date: 6-Apr-2022
https://doi.org/10.1007/978-3-030-99885-1_54
Ferlež JGrašič JJanžekovič BLorenc VPukšič VVnuk K(2019)Nov usmerjevalni sistem Univerzitetne knjižnice MariborKnjižnica: revija za področje bibliotekarstva in informacijske znanosti10.55741/knj.63.1-2.1378863:1-2Online publication date: 1-Oct-2019
https://doi.org/10.55741/knj.63.1-2.13788
Buchanan GMcKay DDownie SZhu QHahn J(2019)One way or another i'm gonna find yaProceedings of the 18th Joint Conference on Digital Libraries10.1109/JCDL.2019.00048(287-296)Online publication date: 2-Jun-2019
https://dl.acm.org/doi/10.1109/JCDL.2019.00048
Makri SChen YMcKay DBuchanan GOcepek M(2019)Discovering the Unfindable: The Tension Between Findability and Discoverability in a Bookshop Designed for SerendipityHuman-Computer Interaction – INTERACT 201910.1007/978-3-030-29384-0_1(3-23)Online publication date: 25-Aug-2019
https://doi.org/10.1007/978-3-030-29384-0_1
McKay DBuchanan GChang S(2019)It ain't what you do, it's the way that you do it: Design guidelines to better support online browsingProceedings of the Association for Information Science and Technology10.1002/pra2.2018.1450550103855:1(347-356)Online publication date: Feb-2019
https://doi.org/10.1002/pra2.2018.14505501038
Waugh SMcKay DMakri SNordlie RPharo NFreund LLarsen BRussel D(2017)'Too Much Serendipity'Proceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval10.1145/3020165.3022132(277-280)Online publication date: 7-Mar-2017
https://dl.acm.org/doi/10.1145/3020165.3022132
McKay DChang SSmith WNordlie RPharo NFreund LLarsen BRussel D(2017)Manoeuvres in the DarkProceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval10.1145/3020165.3020179(47-56)Online publication date: 7-Mar-2017
https://dl.acm.org/doi/10.1145/3020165.3020179
McKay DBuchanan GChang S(2015)Tyranny of Distance: Understanding Academic Library Browsing by Refining the Neighbour EffectResearch and Advanced Technology for Digital Libraries10.1007/978-3-319-24592-8_21(280-294)Online publication date: 28-Nov-2015
https://doi.org/10.1007/978-3-319-24592-8_21
McKay DSmith WChang SBuchanan GKlein MRauber ACunningham S(2014)Lend me some sugarProceedings of the 14th ACM/IEEE-CS Joint Conference on Digital Libraries10.5555/2740769.2740794(145-154)Online publication date: 8-Sep-2014
https://dl.acm.org/doi/10.5555/2740769.2740794
McKay DSmith WChang S(2014)Lend me some sugar: Borrowing rates of neighbouring books as evidence for browsingIEEE/ACM Joint Conference on Digital Libraries10.1109/JCDL.2014.6970161(145-154)Online publication date: Sep-2014
https://doi.org/10.1109/JCDL.2014.6970161
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