article

Older people and mobile phones: A multi-method investigation

Author:

Sri KurniawanAuthors Info & Claims

International Journal of Human-Computer Studies, Volume 66, Issue 12

Pages 889 - 901

https://doi.org/10.1016/j.ijhcs.2008.03.002

Published: 01 December 2008 Publication History

Abstract

This paper investigates issues related to the use of mobile phones by people aged 60 years and over and characteristics of an ageing-friendly mobile phone. This study combines qualitative and quantitative analysis methods of Delphi interviews, focus group discussions, and online survey. The expert interviews and the focus group discussions covered usage patterns, problems, benefits, and desired and unwanted features. The issues raised in the discussions were translated into an online survey of 100 people. This study revealed that older people are passive users of mobile phones, that they experience fear of consequences of using unfamiliar technology, and that most preferred design features are aids for declining functional abilities. Gender differences in preferred design features were observed, with women focusing on haptic aids and men on perceptual aids.

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Cited By

Kuang EChen RFan M(2023)Enhancing Older Adults’ Gesture Typing Experience Using the T9 Keyboard on Small Touchscreen DevicesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581105(1-14)Online publication date: 19-Apr-2023
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Shandilya EFan M(2022)Understanding Older Adults’ Perceptions and Challenges in Using AI-enabled Everyday TechnologiesProceedings of the Tenth International Symposium of Chinese CHI10.1145/3565698.3565774(105-116)Online publication date: 22-Oct-2022
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Murciano-Hueso AMartín-Lucas JSerrate-González STorrijos-Fincias PGutiérrez-Pérez B(2022)Daily Life of Elderly: An Approach to the Use of GerontechnologyProceedings TEEM 2022: Tenth International Conference on Technological Ecosystems for Enhancing Multiculturality10.1007/978-981-99-0942-1_52(509-515)Online publication date: 19-Oct-2022
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Older people and mobile phones: A multi-method investigation

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Copyright © Elsevier Ltd © 2008.

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Academic Press, Inc.

United States

Publication History

Published: 01 December 2008

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Kuang EChen RFan M(2023)Enhancing Older Adults’ Gesture Typing Experience Using the T9 Keyboard on Small Touchscreen DevicesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581105(1-14)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581105
Shandilya EFan M(2022)Understanding Older Adults’ Perceptions and Challenges in Using AI-enabled Everyday TechnologiesProceedings of the Tenth International Symposium of Chinese CHI10.1145/3565698.3565774(105-116)Online publication date: 22-Oct-2022
https://dl.acm.org/doi/10.1145/3565698.3565774
Murciano-Hueso AMartín-Lucas JSerrate-González STorrijos-Fincias PGutiérrez-Pérez B(2022)Daily Life of Elderly: An Approach to the Use of GerontechnologyProceedings TEEM 2022: Tenth International Conference on Technological Ecosystems for Enhancing Multiculturality10.1007/978-981-99-0942-1_52(509-515)Online publication date: 19-Oct-2022
https://dl.acm.org/doi/10.1007/978-981-99-0942-1_52
Awan MAli SAli MAbrar MUllah HKhan D(2021)Usability Barriers for Elderly Users in Smartphone App UsageScientific Programming10.1155/2021/27802572021Online publication date: 1-Jan-2021
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Yu JChattopadhyay D(2020)“Maps are hard for me”: Identifying How Older Adults Struggle with Mobile MapsProceedings of the 22nd International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3373625.3416997(1-8)Online publication date: 26-Oct-2020
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