article

An extension of the technology acceptance model in an ERP implementation environment

Authors:

Kwasi Amoako-Gyampah,

A. F. SalamAuthors Info & Claims

Information and Management, Volume 41, Issue 6

Pages 731 - 745

https://doi.org/10.1016/j.im.2003.08.010

Published: 01 July 2004 Publication History

Abstract

This paper presents an extension to the technology acceptance model (TAM) and empirically examines it in an enterprise resource planning (ERP) implementation environment. The study evaluated the impact of one belief construct (shared beliefs in the benefits of a technology) and two widely recognized technology implementation success factors (training and communication) on the perceived usefulness and perceived ease of use during technology implementation. Shared beliefs refer to the beliefs that organizational participants share with their peers and superiors on the benefits of the ERP system.Using data gathered from the implementation of an ERP system, we showed that both training and project communication influence the shared beliefs that users form about the benefits of the technology and that the shared beliefs influence the perceived usefulness and ease of use of the technology. Thus, we provided empirical and theoretical support for the use of managerial interventions, such as training and communication, to influence the acceptance of technology, since perceived usefulness and ease of use contribute to behavioral intention to use the technology.

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Index Terms

An extension of the technology acceptance model in an ERP implementation environment

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cover image Information and Management

Information and Management Volume 41, Issue 6

July 2004

116 pages

ISSN:0378-7206

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Elsevier Science Publishers B. V.

Netherlands

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Published: 01 July 2004

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Cited By

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https://dl.acm.org/doi/10.4018/IJKM.358005
Masadeh SEl-Haggar N(2023)Analyzing factors influencing IoT adoption in higher educational institutions in Saudi Arabia using a modified TAM modelEducation and Information Technologies10.1007/s10639-023-12039-229:5(6407-6441)Online publication date: 3-Aug-2023
https://dl.acm.org/doi/10.1007/s10639-023-12039-2
Niu WHuang LLi XZhang JChen M(2022)Beyond the review information: an investigation of individual- and group-based presentation forms of review informationInformation Technology and Management10.1007/s10799-022-00361-z24:2(159-176)Online publication date: 29-Mar-2022
https://dl.acm.org/doi/10.1007/s10799-022-00361-z
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Wamba SBhattacharya MKamdjoug J(2019)Exploring the Determinants of ERP Adoption IntentionInternational Journal of Technology Diffusion10.4018/IJTD.201910010410:4(58-76)Online publication date: 1-Oct-2019
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