research-article

An empirical examination of continuance intention of mobile payment services

Author:

Tao ZhouAuthors Info & Claims

Decision Support Systems, Volume 54, Issue 2

Pages 1085 - 1091

https://doi.org/10.1016/j.dss.2012.10.034

Published: 01 January 2013 Publication History

Abstract

Retaining users and facilitating their continuance usage are crucial for mobile payment service providers. Drawing on the information systems success model and flow theory, this research identified the factors affecting continuance intention of mobile payment. We conducted data analysis with structural equation modeling. The results indicated that service quality is the main factor affecting trust, whereas system quality is the main factor affecting satisfaction. Information quality and service quality affect flow. Trust, flow and satisfaction determine continuance intention of mobile payment. The results imply that service providers need to offer quality system, information and services in order to facilitate users' continuance usage of mobile payment. Highlights Service quality is the main factor affecting trust. System quality is the main factor affecting satisfaction. Information quality and service quality affect flow. Trust, flow and satisfaction determine continuance usage of mobile payment.

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cover image Decision Support Systems

Decision Support Systems Volume 54, Issue 2

January, 2013

393 pages

ISSN:0167-9236

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Copyright © Elsevier B.V.

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Elsevier Science Publishers B. V.

Netherlands

Publication History

Published: 01 January 2013

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Lu C(2024)The moderating role of e-lifestyle on disclosure intention in mobile bankingElectronic Commerce Research and Applications10.1016/j.elerap.2024.10137464:COnline publication date: 1-Mar-2024
https://dl.acm.org/doi/10.1016/j.elerap.2024.101374
Thapa SPanda SGhimire AKim D(2024)From engagement to retentionDecision Support Systems10.1016/j.dss.2024.114265183:COnline publication date: 1-Aug-2024
https://dl.acm.org/doi/10.1016/j.dss.2024.114265
Kang WShao BChen H(2024)What influences users’ continuance intention of internet wealth management services? A perspective from network externalities and herdingElectronic Commerce Research10.1007/s10660-022-09580-624:1(205-238)Online publication date: 1-Mar-2024
https://dl.acm.org/doi/10.1007/s10660-022-09580-6
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Roh TYang YXiao SPark B(2024)What makes consumers trust and adopt fintech? An empirical investigation in ChinaElectronic Commerce Research10.1007/s10660-021-09527-324:1(3-35)Online publication date: 1-Mar-2024
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Dash GChakraborty DMehta PKhan NJain RBiswas D(2023)What Drives Consumers to Adopt Mobile Payment Apps in the Post-COVID-19 ScenarioJournal of Global Information Management10.4018/JGIM.33279931:1(1-24)Online publication date: 25-Oct-2023
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