article

How to Improve E-Satisfaction and E-Loyalty and Strengthen the Links Between Them: Value From Regulatory Fit

Authors:

Chia-Lin HsuAuthors Info & Claims

Human Factors in Ergonomics & Manufacturing, Volume 25, Issue 3

Pages 353 - 369

https://doi.org/10.1002/hfm.20549

Published: 01 May 2015 Publication History

Abstract

This article aims to investigate how regulatory fit can improve e-satisfaction and e-loyalty and strengthen the links between e-satisfaction and both its antecedents two technology acceptance model factors and the perceived quality of e-shopping and consequence e-loyalty. The research model and hypotheses are constructed through a literature review. An empirical study is performed to test the proposed research model, using survey research. The data are gathered via a questionnaire, which is developed on the basis of prior empirical studies. Results from this study point to the following: first, the two technology acceptance model factors and the perceived quality of e-shopping significantly affect e-satisfaction, which in turn e-loyalty. Second, regulatory fit not only improves e-satisfaction and e-loyalty but also strengthens the links between e-satisfaction and both its antecedents and consequence. On the basis of these findings, the implications are discussed and directions for future research are highlighted.

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Cited By

(2019)What is more important to internet banking website usersInternational Journal of Business Information Systems10.5555/3319180.331918530:2(232-251)Online publication date: 16-Mar-2019
https://dl.acm.org/doi/10.5555/3319180.3319185
(2018)A conceptual framework of e-loyalty in social-based e-commerceInternational Journal of Business Information Systems10.1504/IJBIS.2017.08774626:4(413-431)Online publication date: 27-Dec-2018
https://dl.acm.org/doi/10.1504/IJBIS.2017.087746

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cover image Human Factors in Ergonomics & Manufacturing

Human Factors in Ergonomics & Manufacturing Volume 25, Issue 3

May 2015

116 pages

ISSN:1090-8471

EISSN:1520-6564

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John Wiley and Sons Ltd.

United Kingdom

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Published: 01 May 2015

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Cited By

(2019)What is more important to internet banking website usersInternational Journal of Business Information Systems10.5555/3319180.331918530:2(232-251)Online publication date: 16-Mar-2019
https://dl.acm.org/doi/10.5555/3319180.3319185
(2018)A conceptual framework of e-loyalty in social-based e-commerceInternational Journal of Business Information Systems10.1504/IJBIS.2017.08774626:4(413-431)Online publication date: 27-Dec-2018
https://dl.acm.org/doi/10.1504/IJBIS.2017.087746

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