article

Investigating the effect of website quality on e-business success: an analytic hierarchy process (AHP) approach

Authors:

Kenneth A. KozarAuthors Info & Claims

Decision Support Systems, Volume 42, Issue 3

Pages 1383 - 1401

https://doi.org/10.1016/j.dss.2005.11.005

Published: 01 December 2006 Publication History

Abstract

This study investigates website quality factors, their relative importance in selecting the most preferred website, and the relationship between website preference and financial performance. DeLone and McLean's IS success model extended through applying an analytic hierarchy process is used. A field study with 156 online customers and 34 managers/designers of e-business companies was performed. The study identified different relative importance of each website quality factor and priority of alternative websites across e-business domains and between stakeholders. This study also found that the website with the highest quality produced the highest business performance. The findings of this study provide decision makers of e-business companies with useful insights to enhance their website quality.

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Cited By

Aggarwal N(2022)A Review of Website Quality and Its Impact on Customer SatisfactionInformation Resources Management Journal10.4018/IRMJ.30586735:3(1-18)Online publication date: 25-Nov-2022
https://dl.acm.org/doi/10.4018/IRMJ.305867
Chang SChang CChen HWu M(2022)Measuring the Importance of Smart E-learning education systemProceedings of the 6th International Conference on Digital Technology in Education10.1145/3568739.3568810(421-428)Online publication date: 16-Sep-2022
https://dl.acm.org/doi/10.1145/3568739.3568810
Koch CHartmann M(2022)Importance of the perceived quality of touchpoints for customer journey analysis – evidence from the B2B sectorElectronic Commerce Research10.1007/s10660-022-09654-523:3(1515-1538)Online publication date: 26-Dec-2022
https://dl.acm.org/doi/10.1007/s10660-022-09654-5
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Investigating the effect of website quality on e-business success: an analytic hierarchy process (AHP) approach

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Published In

cover image Decision Support Systems

Decision Support Systems Volume 42, Issue 3

December 2006

748 pages

ISSN:0167-9236

Issue’s Table of Contents

Publisher

Elsevier Science Publishers B. V.

Netherlands

Publication History

Published: 01 December 2006

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Cited By

Aggarwal N(2022)A Review of Website Quality and Its Impact on Customer SatisfactionInformation Resources Management Journal10.4018/IRMJ.30586735:3(1-18)Online publication date: 25-Nov-2022
https://dl.acm.org/doi/10.4018/IRMJ.305867
Chang SChang CChen HWu M(2022)Measuring the Importance of Smart E-learning education systemProceedings of the 6th International Conference on Digital Technology in Education10.1145/3568739.3568810(421-428)Online publication date: 16-Sep-2022
https://dl.acm.org/doi/10.1145/3568739.3568810
Koch CHartmann M(2022)Importance of the perceived quality of touchpoints for customer journey analysis – evidence from the B2B sectorElectronic Commerce Research10.1007/s10660-022-09654-523:3(1515-1538)Online publication date: 26-Dec-2022
https://dl.acm.org/doi/10.1007/s10660-022-09654-5
Alalawneh AAlkhatib S(2021)The barriers to big data adoption in developing economiesThe Electronic Journal of Information Systems in Developing Countries10.1002/isd2.1215187:1Online publication date: 4-Jan-2021
https://dl.acm.org/doi/10.1002/isd2.12151
Choi SKim J(2019)Multimedia mobile application e-commerce service satisfactionMultimedia Tools and Applications10.1007/s11042-017-4865-978:5(5217-5231)Online publication date: 1-Mar-2019
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Rouyendegh BTopuz KDag AOztekin A(2019)An AHP-IFT Integrated Model for Performance Evaluation of E-Commerce Web SitesInformation Systems Frontiers10.1007/s10796-018-9825-z21:6(1345-1355)Online publication date: 1-Dec-2019
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Almaiah MAlismaiel O(2019)Examination of factors influencing the use of mobile learning systemEducation and Information Technologies10.1007/s10639-018-9810-724:1(885-909)Online publication date: 1-Jan-2019
https://dl.acm.org/doi/10.1007/s10639-018-9810-7
Blazquez DDomenech JGil JPont A(2019)Monitoring e-commerce adoption from online dataKnowledge and Information Systems10.1007/s10115-018-1233-760:1(227-245)Online publication date: 1-Jul-2019
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Fogli DGuida G(2018)Evaluating Quality in Use of Corporate Web SitesACM Transactions on the Web10.1145/318464612:3(1-35)Online publication date: 17-Jul-2018
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Varela MPutnik GCarvalho MFerreira LCruz-Cunha MManupati VManoj K(2017)Analysing Critical Success Factors for Supporting Online ShoppingInternational Journal of Web Portals10.4018/IJWP.20170701019:2(1-19)Online publication date: 1-Jul-2017
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