Article

User experience quality: a conceptual framework for goal setting and measurement

Authors:

Russell Beauregard,

Philip CorriveauAuthors Info & Claims

ICDHM'07: Proceedings of the 1st international conference on Digital human modeling

Pages 325 - 332

Published: 22 July 2007 Publication History

Abstract

Although the term 'user experience' has become ubiquitous, variations in its conceptualization can make design objectives unclear. This paper proposes a simple framework for conceptualizing the components of user experience in order to communicate with UX stakeholders and advance goal setting and measurement in applied settings. A deeper understanding of the components of experience provide a greater ability to set strategic direction for the user experience, guide design goals, and assess user experience outcomes. In educating stakeholders on a more complete view of user experience, UCD practitioners have the opportunity to play a key role in planning the level of user experience quality for the product user experience and influencing where user experience studies will have the most impact on products.

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Cited By

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Fu YInskip CAzzopardi LHalvey MRuthven IJoho HMurdock VQvarfordt P(2019)Exploring User Experience on Mobile Library Service by Cognitive MappingProceedings of the 2019 Conference on Human Information Interaction and Retrieval10.1145/3295750.3298968(397-400)Online publication date: 8-Mar-2019
https://dl.acm.org/doi/10.1145/3295750.3298968
Lee HLee KChoi J(2018)A structural model for unity of experienceJournal of Usability Studies10.5555/3294043.329404514:1(8-34)Online publication date: 1-Nov-2018
https://dl.acm.org/doi/10.5555/3294043.3294045
Wani MRaghavan VAbraham DKleist V(2017)Beyond utilitarian factorsInformation Systems Frontiers10.1007/s10796-017-9747-119:4(769-785)Online publication date: 1-Aug-2017
https://dl.acm.org/doi/10.1007/s10796-017-9747-1
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User experience quality: a conceptual framework for goal setting and measurement
1. Human-centered computing
  1. Human computer interaction (HCI)
  2. Interaction design
    1. Interaction design process and methods

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Published In

ICDHM'07: Proceedings of the 1st international conference on Digital human modeling

July 2007

1067 pages

ISBN:9783540733188

Editor:
Vincent G. Duffy
Purdue University, Regenstrief Center for Healthcare Engineering Falculty, Schools of Industrial Engineering and Agricultural & Biological Engineering, West Lafayette, IN

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Springer-Verlag

Berlin, Heidelberg

Publication History

Published: 22 July 2007

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Fu YInskip CAzzopardi LHalvey MRuthven IJoho HMurdock VQvarfordt P(2019)Exploring User Experience on Mobile Library Service by Cognitive MappingProceedings of the 2019 Conference on Human Information Interaction and Retrieval10.1145/3295750.3298968(397-400)Online publication date: 8-Mar-2019
https://dl.acm.org/doi/10.1145/3295750.3298968
Lee HLee KChoi J(2018)A structural model for unity of experienceJournal of Usability Studies10.5555/3294043.329404514:1(8-34)Online publication date: 1-Nov-2018
https://dl.acm.org/doi/10.5555/3294043.3294045
Wani MRaghavan VAbraham DKleist V(2017)Beyond utilitarian factorsInformation Systems Frontiers10.1007/s10796-017-9747-119:4(769-785)Online publication date: 1-Aug-2017
https://dl.acm.org/doi/10.1007/s10796-017-9747-1
Koskinen HKarvonen HTokkonen HPalanque PDétienne FTricot A(2013)User experience targets as design driversProceedings of the 31st European Conference on Cognitive Ergonomics10.1145/2501907.2501956(1-9)Online publication date: 26-Aug-2013
https://dl.acm.org/doi/10.1145/2501907.2501956
Ibargoyen ASzostak DBojic MMackay WBrewster SBødker S(2013)The elephant in the conference roomCHI '13 Extended Abstracts on Human Factors in Computing Systems10.1145/2468356.2468726(2079-2088)Online publication date: 27-Apr-2013
https://dl.acm.org/doi/10.1145/2468356.2468726
Al-shamaileh OSutcliffe ADe Angeli A(2011)The effect of religious identity on user judgment of website qualityProceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part IV10.5555/2042283.2042391(620-623)Online publication date: 5-Sep-2011
https://dl.acm.org/doi/10.5555/2042283.2042391

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The interactive television user experience so far

Designing for user experience: academia & industry

The User Experience of Journeys in the Realm of Augmented Reality Television

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