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- ArticleAugust 2010
Service Interaction Design: A Perspective of Customer Experience
ICIE '10: Proceedings of the 2010 WASE International Conference on Information Engineering - Volume 01Pages 330–333https://doi.org/10.1109/ICIE.2010.85Interaction is the main characteristic of service during service delivering. There are three kinds of interaction, which is interaction between customer and service personnel, customer and service surrounding, and customer and other customers. However, ...
- ArticleJuly 2007
User experience quality: a conceptual framework for goal setting and measurement
Although the term 'user experience' has become ubiquitous, variations in its conceptualization can make design objectives unclear. This paper proposes a simple framework for conceptualizing the components of user experience in order to communicate with ...