research-article

Sophistication with Limitation: Understanding Smartphone Usage by Emergent Users in India

Authors:

Indrani Medhi ThiesAuthors Info & Claims

COMPASS '22: Proceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies

Pages 386 - 400

https://doi.org/10.1145/3530190.3534824

Published: 29 June 2022 Publication History

Abstract

India has been witnessing a steady increase in smartphone penetration since 2016 after Reliance Jio introduced inexpensive internet plans. Much of HCI research in the Global South has been conducted before smartphones became more widespread. More recent work on smartphone use in India has been either domain-focused or studied specific features. In this work, we investigate how emergent users from low-income communities in India currently use their smartphones, and what they use them for. We draw on semi-structured interviews with emergent smartphone users across rural and urban India demonstrating their experiences and challenges related to low- textual and digital literacy, infrastructure, privacy, and motivations of use. Our findings revealed that while there is a lack of understanding of basic features such as accounts and passwords, there is sophisticated use spanning user-generated media, remote education, skilling, etc. We close with recommendations for future research and design for emergent smartphone users.

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cover image ACM Conferences

COMPASS '22: Proceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies

June 2022

710 pages

ISBN:9781450393478

DOI:10.1145/3530190

Editors:
Engineer Bainomugisha
Makerere University
,
Waylon Brunette
University of Washington
,
Nicola Dell
Cornell Tech
,
Amit Sharma
Microsoft Research

Copyright © 2022 ACM.

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Published: 29 June 2022

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COMPASS '22

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COMPASS '22: ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies

June 29 - July 1, 2022

WA, Seattle, USA

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Overall Acceptance Rate 25 of 50 submissions, 50%

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COMPASS '25

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ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies

July 22 - 25, 2025

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Cited By

Chaitra CUpadhyay PChakraborty D(2025)Is ChatGPT Ready for Indian-Language Speakers? Findings From a Preliminary Mixed Methods StudyHuman-Computer Interaction. Design and Research10.1007/978-3-031-80829-6_9(193-214)Online publication date: 14-Feb-2025
https://doi.org/10.1007/978-3-031-80829-6_9
Melo GMarques RMenezes NTeran LMota M(2024)Inspecting the Accessibility of Chatbots and Mobile Banking for Emergent Users in the Context of People with Low LiteracyJournal on Interactive Systems10.5753/jis.2024.431715:1(839-859)Online publication date: 12-Aug-2024
https://doi.org/10.5753/jis.2024.4317
Teran LMelo GSilva ISalles RRocha TMota M(2024)A Set of Professional Tools to Support the Design and Evaluation of Real-Time Payment Systems and Emergent UsersJournal on Interactive Systems10.5753/jis.2024.420715:1(790-809)Online publication date: 1-Aug-2024
https://doi.org/10.5753/jis.2024.4207
Vieira JAndrade R(2024)On the investigation of Usability in the Caixa Tem ApplicationJournal on Interactive Systems10.5753/jis.2024.388915:1(417-433)Online publication date: 22-May-2024
https://doi.org/10.5753/jis.2024.3889
Chakraborty SAithal P(2024)WhatsApp Based Notification on Low Battery Water Level Using ESP Module and TextMeBOTInternational Journal of Case Studies in Business, IT, and Education10.47992/IJCSBE.2581.6942.0347(291-309)Online publication date: 19-Mar-2024
https://doi.org/10.47992/IJCSBE.2581.6942.0347
Ehsan MFeroz FChowdhury MNoor J(2024)Connecting Mobile Money: Understanding the Adoption and Usage of Mobile Financial Services (MFS) by Low-Income Internal Migrant Workers in DhakaProceedings of the 11th International Conference on Networking, Systems, and Security10.1145/3704522.3704539(86-95)Online publication date: 19-Dec-2024
https://dl.acm.org/doi/10.1145/3704522.3704539
Naik TShankaranarayanan MSwaminathan MBali KJain M(2024)Examining Factors Influencing Technology Integration in Indian Classrooms: A Teachers’ PerspectiveACM Journal on Computing and Sustainable Societies10.1145/36773252:3(1-29)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3677325
Bhat AKulkarni NHusain SYadavalli AKaur JShukla AShelar MSeshadri V(2024)Speaking in Terms of Money: Financial Knowledge Acquisition via Speech Data GenerationACM Journal on Computing and Sustainable Societies10.1145/36637752:3(1-35)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3663775
Mowar PGupta MJain M(2024)Breaking the News Barrier: Towards Understanding News Consumption Practices among BVI Individuals in IndiaProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675608(1-11)Online publication date: 27-Oct-2024
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Gupta MKarnatak NJain M(2024)Understanding the Technology-Mediated Home Phlebotomy Ecosystem in IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36374218:CSCW1(1-26)Online publication date: 26-Apr-2024
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