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Citizen adoption of e-justice services: An empirical research in China

Published: 19 January 2022 Publication History

Abstract

As part of e-government efforts investing in public service, e-justice plays an important role in creating a fair, transparent, and efficient social environment. However, few publications have explored the factors influencing e-justice adoption. This paper develops a research model considering perceived ease of use, perceived usefulness, trust, compatibility, relative advantage and attitude as the main constructs. The proposed model is validated by using survey data gathered from 394 respondents in China. The results indicate that attitude, compatibility, relative advantage and perceived usefulness are determinants of citizen intention to adopt e-justice services. These findings are important for decision-makers from the judicial system in the formulation of e-justice adoption strategies as well as for IT developers in the implementation of e-justice projects.

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  • (2024)Research of Innovation and Digital Transformation in Justice: A Systematic ReviewJournal of Digital Technologies and Law10.21202/jdtl.2024.122:1(221-250)Online publication date: 21-Mar-2024

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    cover image ACM Other conferences
    AISS '21: Proceedings of the 3rd International Conference on Advanced Information Science and System
    November 2021
    526 pages
    ISBN:9781450385862
    DOI:10.1145/3503047
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 19 January 2022

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    Author Tags

    1. China
    2. Compatibility
    3. E-justice adoption
    4. Relative advantage
    5. Trust

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    • Refereed limited

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    • National Key R&D Program of China

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    AISS 2021

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    Overall Acceptance Rate 41 of 95 submissions, 43%

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    • (2024)Research of Innovation and Digital Transformation in Justice: A Systematic ReviewJournal of Digital Technologies and Law10.21202/jdtl.2024.122:1(221-250)Online publication date: 21-Mar-2024

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