research-article

It Can Be More Than Just a Subservient Assistant. Distinct Roles for the Design of Intelligent Personal Assistants

Authors:

Ronda Ringfort-Felner,

Matthias Laschke,

Dimitra Theofanou-Fülbier,

Marc HassenzahlAuthors Info & Claims

NordiCHI '22: Nordic Human-Computer Interaction Conference

Article No.: 63, Pages 1 - 17

https://doi.org/10.1145/3546155.3546699

Published: 08 October 2022 Publication History

Abstract

Typically, intelligent personal assistants (IPAs), such as Amazon's Alexa, are presented as anthropomorphized, subservient, and predominantly female. Due to this, IPAs are often perceived as counterparts, which in turn implies that they might not only fulfill practical tasks, but also social needs through the roles they are given. Thus, roles determine the nature of the relationship, expectations, and experiences. Interestingly, the range of roles IPAs can take is poorly understood and there seems a lack of design guidance. To support designers, we gathered 26 roles from cross-domain HRI and categorized them into four role types (confidant, teammate, task performer, expert). We created a card set and applied it in a student seminar and a research project. It provided a valuable way to explicitly explore the implications of different roles – either as an inspiration or to ensure that roles are selected, which match the envisioned IPA.

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Cited By

Krapp ENeuhaus RHassenzahl MLaschke M(2024)In a Quasi-Social Relationship With ChatGPT. An Autoethnography on Engaging With Prompt-Engineered LLM PersonasProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685501(1-16)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685501
von Terzi PDiefenbach S(2023)The Attendant Card Set: A Research and Design Tool to Consider Perspectives of Attendants versus Users When Co-Experiencing TechnologyMultimodal Technologies and Interaction10.3390/mti71101077:11(107)Online publication date: 18-Nov-2023
https://doi.org/10.3390/mti7110107

Index Terms

It Can Be More Than Just a Subservient Assistant. Distinct Roles for the Design of Intelligent Personal Assistants
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models
    2. Interaction paradigms
      1. Natural language interfaces

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NordiCHI '22: Nordic Human-Computer Interaction Conference

October 2022

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DOI:10.1145/3546155

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October 8 - 12, 2022

Aarhus, Denmark

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Krapp ENeuhaus RHassenzahl MLaschke M(2024)In a Quasi-Social Relationship With ChatGPT. An Autoethnography on Engaging With Prompt-Engineered LLM PersonasProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685501(1-16)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685501
von Terzi PDiefenbach S(2023)The Attendant Card Set: A Research and Design Tool to Consider Perspectives of Attendants versus Users When Co-Experiencing TechnologyMultimodal Technologies and Interaction10.3390/mti71101077:11(107)Online publication date: 18-Nov-2023
https://doi.org/10.3390/mti7110107

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