research-article

“Where is history”: Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly

Authors:

Debaleena ChattopadhyayAuthors Info & Claims

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 849, Pages 1 - 19

https://doi.org/10.1145/3544548.3581447

Published: 19 April 2023 Publication History

Abstract

Older adults often struggle to locate a function quickly in feature-rich user interfaces (UIs). Mobile UIs not only pack a ton of features in a small screen but also get frequent updates to their visual layouts—thereby exacerbating the problem. This paper explores a design solution where users could search for a UI feature using spoken-word queries. We investigated: 1) what type of questions older users ask when facing interaction challenges in unfamiliar scenarios, 2) how those query types compare with younger users’ inquiries, and 3) how older adults use a voice assistant design probe in a Wizard-of-Oz (WoZ) study. Results reveal five query types when verbally articulating interaction issues: validation, directed and undirected informational, navigational, and conceptual. In the WoZ study, older users typically asked for help following a series of non-unique or off-task feature selections (n = 13/15), and in 77% of those instances, they completed the task in the next interaction.

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Cited By

Sakhnini NSharifi HChattopadhyay D(2024)How Proficiency and Feelings impact the Preference and Perception of Mobile Technology Support in Older AdultsProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688520(1-5)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3688520
Sharifi HMichaelis JChattopadhyay D(2024)Development and Evaluation of the Mobile Tech Support Questionnaire for Older AdultsProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675661(1-18)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675661
Qian ZFu JZhou Y(2024)Overcoming Barriers, Achieving Goals: A Case Study of an Older User's Technology AutonomyExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3637150(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3637150
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Index Terms

“Where is history”: Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly
1. Human-centered computing

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cover image ACM Conferences

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

14911 pages

ISBN:9781450394215

DOI:10.1145/3544548

Editors:
Albrecht Schmidt
LMU Munich, Germany60028717
,
Kaisa Väänänen
Tampere University, Finland60011170
,
Tesh Goyal
Google Research, USA60006191
,
Per Ola Kristensson
University of Cambridge, UK60031101
,
Anicia Peters
University of Namibia, Namibia60072704
,
Stefanie Mueller
Massachusetts Institute of Technology, USA60022195
,
Julie R. Williamson
University of Glasgow, UK60001490
,
Max L. Wilson
University of Nottingham, UK60015138

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Published: 19 April 2023

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Cited By

Sakhnini NSharifi HChattopadhyay D(2024)How Proficiency and Feelings impact the Preference and Perception of Mobile Technology Support in Older AdultsProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688520(1-5)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3688520
Sharifi HMichaelis JChattopadhyay D(2024)Development and Evaluation of the Mobile Tech Support Questionnaire for Older AdultsProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675661(1-18)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675661
Qian ZFu JZhou Y(2024)Overcoming Barriers, Achieving Goals: A Case Study of an Older User's Technology AutonomyExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3637150(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3637150
Yu JChattopadhyay D(2024)Reducing the Search Space on demand helps Older Adults find Mobile UI Features quickly, on par with Younger AdultsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642796(1-22)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642796
Liu BWang C(2024)Elderly-Centric Chromatics: Unraveling the Color Preferences and Visual Needs of the Elderly in Smart APP InterfacesInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2338659(1-10)Online publication date: 15-Apr-2024
https://doi.org/10.1080/10447318.2024.2338659

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