research-article

Dr.’s Eye: The Design and Evaluation of a Video Conferencing System to Support Doctor Appointments in Home Settings

Authors:

Denise Y. Geiskkovitch,

Amy Yo Sue Chen,

Wolfgang Stuerzlinger,

Carman NeustaedterAuthors Info & Claims

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 343, Pages 1 - 18

https://doi.org/10.1145/3544548.3581350

Published: 19 April 2023 Publication History

Abstract

The spread of COVID-19 has encouraged the practice of using video conferencing for family doctor appointments. Existing applications and off-the-shelf devices face challenges in dealing with capturing the correct view of patients' bodies and supporting ease of use. We created Dr.’s Eye, a video conferencing prototype to support varying types of body exams in home settings. With our prototype, we conducted a study with participants using mock appointments to understand the simultaneous use of the camera and display and to get insights into the issues that might arise in real doctor appointments. Results show the benefits of providing more flexibility with a decoupled camera and display, and privacy protection by limiting the camera view. Yet, challenges remain in maneuvering two devices, presenting feedback for the camera view, coordinating camera work between the participant and the examiner, and reluctance towards showing private body regions. This inspires future research on how to design a video system for doctor appointments.

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Cited By

Bjørn PBusboom JDuckert MBødker SShklovski IHoggan EDunn KMu QBarkhuus LBoulus-Rødje N(2024)Achieving Symmetry in Synchronous Interaction in Hybrid Work is ImpossibleACM Transactions on Computer-Human Interaction10.1145/364861731:4(1-34)Online publication date: 19-Sep-2024
https://dl.acm.org/doi/10.1145/3648617

Index Terms

Dr.’s Eye: The Design and Evaluation of a Video Conferencing System to Support Doctor Appointments in Home Settings
1. Human-centered computing
  1. Interaction design
    1. Empirical studies in interaction design

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cover image ACM Conferences

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

14911 pages

ISBN:9781450394215

DOI:10.1145/3544548

Editors:
Albrecht Schmidt
LMU Munich, Germany60028717
,
Kaisa Väänänen
Tampere University, Finland60011170
,
Tesh Goyal
Google Research, USA60006191
,
Per Ola Kristensson
University of Cambridge, UK60031101
,
Anicia Peters
University of Namibia, Namibia60072704
,
Stefanie Mueller
Massachusetts Institute of Technology, USA60022195
,
Julie R. Williamson
University of Glasgow, UK60001490
,
Max L. Wilson
University of Nottingham, UK60015138

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Published: 19 April 2023

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Bjørn PBusboom JDuckert MBødker SShklovski IHoggan EDunn KMu QBarkhuus LBoulus-Rødje N(2024)Achieving Symmetry in Synchronous Interaction in Hybrid Work is ImpossibleACM Transactions on Computer-Human Interaction10.1145/364861731:4(1-34)Online publication date: 19-Sep-2024
https://dl.acm.org/doi/10.1145/3648617

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