abstract

Are People Ready for Social Robots in Public Spaces?

Authors:

Sofia Thunberg,

Tom ZiemkeAuthors Info & Claims

HRI '20: Companion of the 2020 ACM/IEEE International Conference on Human-Robot Interaction

Pages 482 - 484

https://doi.org/10.1145/3371382.3378294

Published: 01 April 2020 Publication History

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Abstract

Recent developments in robotics are potentially changing the nature of service, and research in human-robot interaction has previously shown that humanoid robots could possibly work in public spaces. We conducted an ethnographic study with the humanoid robot Pepper at a central train station. The results indicate that people are not yet accustomed to talking to robots, and people seem to expect that the robot does not talk, that it is a queue ticket machine, or that, one should interact with it by using the tablet on the robot's chest.

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Cited By

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Han HLi FBaca Vazquez AByrne DMartelaro NFox S(2024)Co-design Accessible Public Robots: Insights from People with Mobility Disability, Robotic Practitioners and Their CollaborationsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642875(1-20)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642875
Babel FWelsch RMiller LHock PThellman SZiemke T(2024)A Robot Jumping the Queue: Expectations About Politeness and Power During Conflicts in Everyday Human-Robot EncountersProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642082(1-13)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642082
Helgert AStraßmann CEimler SGrollman DBroadbent EJu WSoh HWilliams T(2024)Unlocking Potentials of Virtual Reality as a Research Tool in Human-Robot Interaction: A Wizard-of-Oz ApproachCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640741(535-539)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640741
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Index Terms

Are People Ready for Social Robots in Public Spaces?
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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Information & Contributors

Information

Published In

HRI '20: Companion of the 2020 ACM/IEEE International Conference on Human-Robot Interaction

March 2020

702 pages

ISBN:9781450370578

DOI:10.1145/3371382

General Chairs:
Tony Belpaeme
Ghent University, Belgium
,
James Young
University of Manitoba, Canada
,
Program Chairs:
Hatice Gunes
University of Cambridge, UK
,
Laurel Riek
UC San Diego, USA

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 April 2020

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Conference

HRI '20

Sponsor:

HRI '20: ACM/IEEE International Conference on Human-Robot Interaction

March 23 - 26, 2020

Cambridge, United Kingdom

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Overall Acceptance Rate 192 of 519 submissions, 37%

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Cited By

View all

Han HLi FBaca Vazquez AByrne DMartelaro NFox S(2024)Co-design Accessible Public Robots: Insights from People with Mobility Disability, Robotic Practitioners and Their CollaborationsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642875(1-20)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642875
Babel FWelsch RMiller LHock PThellman SZiemke T(2024)A Robot Jumping the Queue: Expectations About Politeness and Power During Conflicts in Everyday Human-Robot EncountersProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642082(1-13)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642082
Helgert AStraßmann CEimler SGrollman DBroadbent EJu WSoh HWilliams T(2024)Unlocking Potentials of Virtual Reality as a Research Tool in Human-Robot Interaction: A Wizard-of-Oz ApproachCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640741(535-539)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640741
Ashkenazi SSkantze GStuart-Smith JFoster MGrollman DBroadbent EJu WSoh HWilliams T(2024)Goes to the Heart: Speaking the User's Native LanguageCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640633(214-218)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640633
Pelikan HReeves SCantarutti MGrollman DBroadbent EJu WSoh HWilliams T(2024)Encountering Autonomous Robots on Public StreetsProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634936(561-571)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610977.3634936
Blair AFoster MCastellano GRiek LCakmak MLeite I(2023)Development of a University Guidance and Information RobotCompanion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568294.3580138(516-520)Online publication date: 13-Mar-2023
https://dl.acm.org/doi/10.1145/3568294.3580138
Xu K(2023)A mini imitation game: How individuals model social robots via behavioral outcomes and social rolesTelematics and Informatics10.1016/j.tele.2023.10195078(101950)Online publication date: Mar-2023
https://doi.org/10.1016/j.tele.2023.101950
Oruma SSánchez-Gordón MColomo-Palacios RGkioulos VHansen J(2022)A Systematic Review on Social Robots in Public Spaces: Threat Landscape and Attack SurfaceComputers10.3390/computers1112018111:12(181)Online publication date: 8-Dec-2022
https://doi.org/10.3390/computers11120181
Nielsen SSkov MHansen KKaszowska A(2022)Using User-Generated YouTube Videos to Understand Unguided Interactions with Robots in Public PlacesACM Transactions on Human-Robot Interaction10.1145/355028012:1(1-40)Online publication date: 1-Aug-2022
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Müller APenkert LSchneider SRichert A(2022)Investigating gender-stereotyped interactions with virtual agents in public spaces2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)10.1109/RO-MAN53752.2022.9900529(1592-1597)Online publication date: 29-Aug-2022
https://dl.acm.org/doi/10.1109/RO-MAN53752.2022.9900529
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Coffee, Tea, Robots?: The Performative Staging of Service Robots in 'Robot Cafes' in Japan

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