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One Voice Fits All?: Social Implications and Research Challenges of Designing Voices for Smart Devices

Authors:

Chinmay KulkarniAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 223, Pages 1 - 19

https://doi.org/10.1145/3359325

Published: 07 November 2019 Publication History

Abstract

When a smart device talks, what should its voice sound like? Voice-enabled devices are becoming a ubiquitous presence in our everyday lives. Simultaneously, speech synthesis technology is rapidly improving, making it possible to generate increasingly varied and realistic computerized voices. Despite the flexibility and richness of expression that technology now affords, today's most common voice assistants often have female-sounding, polite, and playful voices by default. In this paper, we examine the social consequences of voice design, and introduce a simple research framework for understanding how voice affects how we perceive and interact with smart devices. Based on the foundational paradigm of computers as social actors, and informed by research in human-robot interaction, this framework demonstrates how voice design depends on a complex interplay between characteristics of the user, device, and context. Through this framework, we propose a set of guiding questions to inform future research in the space of voice design for smart devices.

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Index Terms

One Voice Fits All?: Social Implications and Research Challenges of Designing Voices for Smart Devices
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

5026 pages

EISSN:2573-0142

DOI:10.1145/3371885

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Stockholm University, Sweden
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Längle SSchlögl SEcker Avan Kooten WSpieß T(2024)Nonbinary Voices for Digital Assistants—An Investigation of User Perceptions and Gender StereotypesRobotics10.3390/robotics1308011113:8(111)Online publication date: 23-Jul-2024
https://doi.org/10.3390/robotics13080111
Duan WMcNeese NFreeman GLi L(2024)Mitigating Gender Stereotypes Toward AI Agents Through an eXplainable AI (XAI) ApproachProceedings of the ACM on Human-Computer Interaction10.1145/36869698:CSCW2(1-35)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686969
Knudsen SFritsch JJørgensen SAda Ada A(2024)The Climate Change Smart Speakers: Probing Novel Vocal ImaginariesAdjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction10.1145/3677045.3685480(1-2)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3677045.3685480
Seaborn KUrakami JPennefather PMiyake N(2024)Qualitative Approaches to Voice UXACM Computing Surveys10.1145/365866656:12(1-34)Online publication date: 20-Apr-2024
https://dl.acm.org/doi/10.1145/3658666
Knudsen SFritsch JJørgensen S(2024)MoSS: Unfolding Playful Imaginaries of Synthetic Voice Design through a Modular Smart SpeakerCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3665428(342-346)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3656156.3665428
Oh JIm HLee S(2024)Toward a Third-Kind Voice for Conversational Agents in an Era of Blurring Boundaries Between Machine and Human SoundsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665880(1-7)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665880
Hutiri WPapakyriakopoulos OXiang A(2024)Not My Voice! A Taxonomy of Ethical and Safety Harms of Speech GeneratorsProceedings of the 2024 ACM Conference on Fairness, Accountability, and Transparency10.1145/3630106.3658911(359-376)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3630106.3658911
van Rijn PMertes SJanowski KWeitz KJacoby NAndré E(2024)Giving Robots a Voice: Human-in-the-Loop Voice Creation and open-ended LabelingProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642038(1-34)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642038
Stolp-Smith MWilliams TGrollman DBroadbent EJu WSoh HWilliams T(2024)More Than Binary: Transgender and Non-binary Perspectives on Human Robot InteractionProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634939(697-705)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610977.3634939
Sarigul BSchneider FUtz S(2024)Believe It or Not? Investigating the Credibility of Voice Assistants in the Context of Social Roles and Relationship TypesInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2375797(1-13)Online publication date: 22-Jul-2024
https://doi.org/10.1080/10447318.2024.2375797
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