research-article

Opportunities and challenges for technology development and adoption in public libraries

Authors:

Peter Dalsgaard,

Raphaëlle Bats,

Alix DucrosAuthors Info & Claims

NordiCHI '18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction

Pages 311 - 322

https://doi.org/10.1145/3240167.3240198

Published: 29 September 2018 Publication History

Abstract

In this paper, we discuss opportunities and challenges for technology development and adoption in public libraries. The results are based on a multi-site comparative study and thematic analysis of ethnographic work in three libraries, each in a different European country. The results explore the socio-technical practices, understandings, and perspectives of library staff and patrons when it comes to the role(s) and function(s) of libraries today. The contributions, which aim at informing the design and implementation of new digital services in public libraries, are two-fold. Firstly, the main findings from the study is presented under six themes. Secondly, a list of key opportunities and challenges focusing on 1) media and technology literacy, 2) institutional transformation and technical infrastructures, 3) resource constraints among library staff, and 4) a shift in focus towards supporting activities.

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Cited By

Ducros ATabard ADalsgaard PBats REriksson E(2024)A design space for event-centric displays in public librariesFrontiers in Computer Science10.3389/fcomp.2024.12508616Online publication date: 11-Mar-2024
https://doi.org/10.3389/fcomp.2024.1250861
Ishengoma F(2024)Revisiting the TAM: adapting the model to advanced technologies and evolving user behavioursThe Electronic Library10.1108/EL-06-2024-016642:6(1055-1073)Online publication date: 17-Oct-2024
https://doi.org/10.1108/EL-06-2024-0166
Černý P(2023)Elektronické knihy v Městské knihovně v Praze: povědomí, čtenářské preference a vnímaná hodnota služebProInflow10.5817/ProIn2023-36820Online publication date: 5-Oct-2023
https://doi.org/10.5817/ProIn2023-36820
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Published In

cover image ACM Other conferences

NordiCHI '18: Proceedings of the 10th Nordic Conference on Human-Computer Interaction

September 2018

1002 pages

ISBN:9781450364379

DOI:10.1145/3240167

General Chairs:
Tone Bratteteig
University of Oslo
,
Frode Eika Sandnes
Oslo Metropolitan University
,
Publications Chair:
Gerd Berget
Oslo Metropolitan University

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 29 September 2018

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Vinnova
JPI Urban Europe
Agence Nationale de la Recherche
Innovation Fund Denmark

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NordiCHI'18

NordiCHI'18: Nordic Conference on Human-Computer Interaction

September 29 - October 3, 2018

Oslo, Norway

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NordiCHI '18 Paper Acceptance Rate 59 of 240 submissions, 25%;

Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Cited By

Ducros ATabard ADalsgaard PBats REriksson E(2024)A design space for event-centric displays in public librariesFrontiers in Computer Science10.3389/fcomp.2024.12508616Online publication date: 11-Mar-2024
https://doi.org/10.3389/fcomp.2024.1250861
Ishengoma F(2024)Revisiting the TAM: adapting the model to advanced technologies and evolving user behavioursThe Electronic Library10.1108/EL-06-2024-016642:6(1055-1073)Online publication date: 17-Oct-2024
https://doi.org/10.1108/EL-06-2024-0166
Černý P(2023)Elektronické knihy v Městské knihovně v Praze: povědomí, čtenářské preference a vnímaná hodnota služebProInflow10.5817/ProIn2023-36820Online publication date: 5-Oct-2023
https://doi.org/10.5817/ProIn2023-36820
Khan AHussain AZareef M(2023)The use of human-computer interaction in libraries: a systematic literature reviewGlobal Knowledge, Memory and Communication10.1108/GKMC-07-2022-0167Online publication date: 7-Jun-2023
https://doi.org/10.1108/GKMC-07-2022-0167
Dong JLuo L(2023)Analysis of the Direction of Library Development in the Future Based on Knowledge Graph AnalysisInnovative Computing Vol 1 - Emerging Topics in Artificial Intelligence10.1007/978-981-99-2092-1_51(402-407)Online publication date: 1-May-2023
https://doi.org/10.1007/978-981-99-2092-1_51
Christensen CEhrenberg NChristiansson JGrönvall ESaad-Sulonen JKeinonen T(2022)Volunteer-based IT Helpdesks as Ambiguous Quasi-Public Services - a Case Study from Two Nordic CountriesNordic Human-Computer Interaction Conference10.1145/3546155.3546660(1-12)Online publication date: 8-Oct-2022
https://dl.acm.org/doi/10.1145/3546155.3546660
Yerden XGil-Garcia RGasco-Hernandez MBurke B(2021)The Role of Public Libraries in Developing Smart Cities and Communities: Comparing the Perspectives of Local Governments and Public LibrariesProceedings of the 22nd Annual International Conference on Digital Government Research10.1145/3463677.3463701(252-263)Online publication date: 9-Jun-2021
https://dl.acm.org/doi/10.1145/3463677.3463701
Kozubaev SDiSalvo CKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Cracking Public Space OpenProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445730(1-14)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445730
Yoo DDalsgaard PDucros ATabard AEriksson EKlokmose CWakkary RAndersen KOdom WDesjardins APetersen M(2020)Putting Down RootsProceedings of the 2020 ACM Designing Interactive Systems Conference10.1145/3357236.3395587(723-734)Online publication date: 3-Jul-2020
https://dl.acm.org/doi/10.1145/3357236.3395587
Yoo DTabard ADucros ADalsgaard PKlokmose CEriksson ESerholt SBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Computational Alternatives Vignettes for Place- and Activity-Centered Digital Services in Public LibrariesProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376597(1-12)Online publication date: 21-Apr-2020
https://dl.acm.org/doi/10.1145/3313831.3376597
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