research-article

Social CheatSheet: An Interactive Community-Curated Information Overlay for Web Applications

Authors:

Laton Vermette,

Joanna McGrenere,

Parmit K. ChilanaAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 1, Issue CSCW

Article No.: 102, Pages 1 - 19

https://doi.org/10.1145/3134737

Published: 06 December 2017 Publication History

Abstract

Users can often find it difficult to sift through dense help pages, tutorials, Q&A sites, blogs, and wikis to locate useful task-specific instructions for feature-rich applications. We present Social CheatSheet, an interactive information overlay that can appear atop any existing web application and retrieve relevant step-by-step instructions and tutorials curated by other users. Based on results of our formative study, the system offers several features for users to search, browse, filter, and bookmark community-generated help content and to ask questions and clarifications. Furthermore, Social CheatSheet includes embedded curation features for users to generate their own annotated notes and tutorials that can be kept private or shared with the user community. A weeklong deployment study with 15 users showed that users found Social CheatSheet to be useful and they were able to easily both add their own curated content and locate content generated by other users. The majority of users wanted to keep using the system beyond the deployment. We discuss the potential of Social CheatSheet as an application-independent platform driven by community curation efforts to lower the barriers in finding relevant help and instructions.

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Cited By

Alves SCosta RMontague KGuerreiro T(2024)Citizen-Led Personalization of User Interfaces: Investigating How People Customize Interfaces for Themselves and OthersProceedings of the ACM on Human-Computer Interaction10.1145/36869858:CSCW2(1-23)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686985
Perraud RTabard AMalacria S(2024)Tutorial mismatches: investigating the frictions due to interface differences when following software video tutorialsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661511(1942-1955)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661511
Zhang QPark SMuller MKarger D(2024)"How fancy you are to make us use your fancy tool": Coordinating Individuals' Tool Preference over Group BoundariesProceedings of the ACM on Human-Computer Interaction10.1145/36330698:GROUP(1-31)Online publication date: 16-Feb-2024
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Index Terms

Social CheatSheet: An Interactive Community-Curated Information Overlay for Web Applications
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms

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Information & Contributors

Information

Published In

cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 1, Issue CSCW

November 2017

2095 pages

EISSN:2573-0142

DOI:10.1145/3171581

Editors:
Clifford Lampe
University of Michigan
,
Jeff Nichols
Google
,
Karrie Karahalios
University of Illinois Urbana-Champaign
,
Geraldine Fitzpatrick
Vienna University of Technology
,
Uichin Lee
KAIST
,
Andres Monroy-Hernandez
Snap Inc.
,
Wolfgang Stuerzlinger
Simon Fraser University

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Copyright © 2017 ACM.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 December 2017

Published in PACMHCI Volume 1, Issue CSCW

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Cited By

Alves SCosta RMontague KGuerreiro T(2024)Citizen-Led Personalization of User Interfaces: Investigating How People Customize Interfaces for Themselves and OthersProceedings of the ACM on Human-Computer Interaction10.1145/36869858:CSCW2(1-23)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686985
Perraud RTabard AMalacria S(2024)Tutorial mismatches: investigating the frictions due to interface differences when following software video tutorialsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661511(1942-1955)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661511
Zhang QPark SMuller MKarger D(2024)"How fancy you are to make us use your fancy tool": Coordinating Individuals' Tool Preference over Group BoundariesProceedings of the ACM on Human-Computer Interaction10.1145/36330698:GROUP(1-31)Online publication date: 16-Feb-2024
https://dl.acm.org/doi/10.1145/3633069
Khurana AGlueck MChilana P(2024)Do I Just Tap My Headset?Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36314517:4(1-28)Online publication date: 12-Jan-2024
https://dl.acm.org/doi/10.1145/3631451
Han MGautam A(2023)A Case For Supporting Translanguaging in TechnologyCompanion Publication of the 2023 ACM Designing Interactive Systems Conference10.1145/3563703.3596627(228-231)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563703.3596627
Ashtari NAlamzadeh PGanapathy GChilana P(2022)PONI: A Personalized Onboarding Interface for Getting Inspiration and Learning About AR/VR CreationNordic Human-Computer Interaction Conference10.1145/3546155.3546642(1-14)Online publication date: 8-Oct-2022
https://dl.acm.org/doi/10.1145/3546155.3546642
Horvath AMyers BMacvean ARahman I(2022)Using Annotations for Sensemaking About CodeProceedings of the 35th Annual ACM Symposium on User Interface Software and Technology10.1145/3526113.3545667(1-16)Online publication date: 29-Oct-2022
https://dl.acm.org/doi/10.1145/3526113.3545667
Jahanlou AChilana P(2022)Katika: An End-to-End System for Authoring Amateur Explainer Motion Graphics VideosProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517741(1-14)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517741
Horvath ALiu MHendriksen RShannon CPaterson EJawad KMacvean AMyers B(2022)Understanding How Programmers Can Use Annotations on DocumentationProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502095(1-16)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3502095
Liu MKittur AMyers B(2022)Crystalline: Lowering the Cost for Developers to Collect and Organize Information for Decision MakingProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501968(1-16)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501968
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