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Video tutorials are the main medium to learn novel software skills. However, the User Interface (UI) presented in a video tutorial may differ from the learner’s UI because of customizations or differences in software versions. We investigate the ...

Older adults commonly rely on younger family members for remote tech support, but the current general-purpose video-conferencing platforms fall short of effectively catering to their needs. We introduce the design concept and prototypes for HelpCall, an ...

Tutorial videos are a popular help source for learning feature-rich software. However, getting quick answers to questions about tutorial videos is difficult. We present an automated approach for responding to tutorial questions. By analyzing 633 ...

Despite an abundance of carefully-crafted tutorials, trial-and-error remains many people’s preferred way to learn complex software. Yet, approaches to facilitate trial-and-error (such as tooltips) have evolved very little since the 1980s. While existing ...

While synchronous one-on-one help for software learning is rich and valuable, it can be difficult to find and connect with someone who can provide assistance. Through a formative user study, we explore the idea of fixed-duration, one-on-one help sessions ...

Instructors of hardware computing face many challenges including maintaining awareness of student progress, allocating their time adequately between lecturing and helping individual students, and keeping students engaged even while debugging problems. ...

For most modern feature-rich software, considerable external help and learning resources are available on the web (e.g., documentation, tutorials, videos, Q&A forums). But, how do users new to an application discover and make use of such resources? We ...

Instructors of 3D design workshops for children face many challenges, including maintaining awareness of students' progress, helping students who need additional attention, and creating a fun experience while still achieving learning goals. To help ...

Learning a new software application can be a challenge, requiring the user to enter a new environment where their existing knowledge and skills do not apply, or worse, work against them. To ease this transition, we propose the idea of cross-application ...

A wide variety of tools for creating physical computing systems have been developed, but getting started in this domain remains challenging for novices. In this paper, we introduce test-driven physical computing tutorials, a novel application of ...

Users of complex software applications often rely on inefficient or suboptimal workflows because they are not aware that better methods exist. In this paper, we develop and validate a hierarchical approach combining topic modeling and frequent pattern ...

3D design software is increasingly available to children through libraries, maker spaces, and for free on the web. This unprecedented availability has the potential to unleash children's creativity in cutting edge domains, but is limited by the steep ...

Users can often find it difficult to sift through dense help pages, tutorials, Q&A sites, blogs, and wikis to locate useful task-specific instructions for feature-rich applications. We present Social CheatSheet, an interactive information overlay that ...

We present CheatSheet, a novel contextual interactive memory aid that helps users track their learning progress and refind information when working with complex web applications. Unlike most refinding systems that rely on background monitoring of search ...

Users of complex software applications frequently need to consult documentation, tutorials, and support resources to learn how to use the software and further their understand-ing of its capabilities. Existing online help systems provide limited context ...