research-article

Design Recommendations for Self-Monitoring in the Workplace: Studies in Software Development

Authors:

Andre N. Meyer,

Gail C. Murphy,

Thomas Zimmermann,

Thomas FritzAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 1, Issue CSCW

Article No.: 79, Pages 1 - 24

https://doi.org/10.1145/3134714

Published: 06 December 2017 Publication History

Abstract

One way to improve the productivity of knowledge workers is to increase their self-awareness about productivity at work through self-monitoring. Yet, little is known about expectations of, the experience with, and the impact of self-monitoring in the workplace. To address this gap, we studied software developers, as one community of knowledge workers. We used an iterative, user-feedback-driven development approach (N=20) and a survey (N=413) to infer design elements for workplace self-monitoring, which we then implemented as a technology probe called WorkAnalytics. We field-tested these design elements during a three-week study with software development professionals (N=43). Based on the results of the field study, we present design recommendations for self-monitoring in the workplace, such as using experience sampling to increase the awareness about work and to create richer insights, the need for a large variety of different metrics to retrospect about work, and that actionable insights, enriched with benchmarking data from co-workers, are likely needed to foster productive behavior change and improve collaboration at work. Our work can serve as a starting point for researchers and practitioners to build self-monitoring tools for the workplace.

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Cited By

Razzaq ABuckley JLai QYu TBotterweck G(2024)A Systematic Literature Review on the Influence of Enhanced Developer Experience on Developers' Productivity: Factors, Practices, and RecommendationsACM Computing Surveys10.1145/368729957:1(1-46)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3687299
Lallemand CLushnikova ADawson JToebosch R(2024)Trinity: A Design Fiction to Unravel the Present and Future Tensions in Professional Informatics and Awareness Support ToolsProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663396(1-15)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663396
Grassi D(2024)Supporting Developers' Emotional Awareness: from Self-reported Emotions to BiometricsProceedings of the 28th International Conference on Evaluation and Assessment in Software Engineering10.1145/3661167.3661209(500-504)Online publication date: 18-Jun-2024
https://dl.acm.org/doi/10.1145/3661167.3661209
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Index Terms

Design Recommendations for Self-Monitoring in the Workplace: Studies in Software Development
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. Field studies
      2. User studies
2. Software and its engineering
  1. Software creation and management

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 1, Issue CSCW

November 2017

2095 pages

EISSN:2573-0142

DOI:10.1145/3171581

Editors:
Clifford Lampe
University of Michigan
,
Jeff Nichols
Google
,
Karrie Karahalios
University of Illinois Urbana-Champaign
,
Geraldine Fitzpatrick
Vienna University of Technology
,
Uichin Lee
KAIST
,
Andres Monroy-Hernandez
Snap Inc.
,
Wolfgang Stuerzlinger
Simon Fraser University

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Published: 06 December 2017

Published in PACMHCI Volume 1, Issue CSCW

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https://dl.acm.org/doi/10.1145/3687299
Lallemand CLushnikova ADawson JToebosch R(2024)Trinity: A Design Fiction to Unravel the Present and Future Tensions in Professional Informatics and Awareness Support ToolsProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663396(1-15)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663396
Grassi D(2024)Supporting Developers' Emotional Awareness: from Self-reported Emotions to BiometricsProceedings of the 28th International Conference on Evaluation and Assessment in Software Engineering10.1145/3661167.3661209(500-504)Online publication date: 18-Jun-2024
https://dl.acm.org/doi/10.1145/3661167.3661209
Cheon E(2024)Examining Algorithmic Metrics and their Effects through the Lens of ReactivityProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660676(3179-3192)Online publication date: 1-Jul-2024
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Doggett ORatto MChandra P(2024)Migrant Farmworkers' Experiences of Agricultural Technologies: Implications for Worker Sociality and Desired ChangeProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642263(1-23)Online publication date: 11-May-2024
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Cornejo OBriola DMicucci DGinelli DMariani LSantos Parrilla AJuristo N(2024)A family of experiments about how developers perceive delayed system response timeSoftware Quality Journal10.1007/s11219-024-09660-w32:2(567-605)Online publication date: 4-Mar-2024
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Fritz TLill AMeyer AMurphy GHowe L(2023)Cultivating a Team Mindset about Productivity with a Nudge: A Field Study in Hybrid Development TeamsProceedings of the ACM on Human-Computer Interaction10.1145/36101847:CSCW2(1-21)Online publication date: 4-Oct-2023
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Cheon E(2023)Powerful Futures: How a Big Tech Company Envisions Humans and Technologies in the Workplace of the FutureProceedings of the ACM on Human-Computer Interaction10.1145/36101037:CSCW2(1-35)Online publication date: 4-Oct-2023
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