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Exploring Trust in Digital Civics

Authors:

Christopher A. Le DantecAuthors Info & Claims

DIS '18: Proceedings of the 2018 Designing Interactive Systems Conference

Pages 9 - 20

https://doi.org/10.1145/3196709.3196715

Published: 08 June 2018 Publication History

Abstract

Digital civics research seeks to understand how technology can create new forms of relationships and services between public officials and citizens in governance. To accomplish this, design in digital civics emphasizes the importance of relationships based on dialogue, empowerment, and participation; all of which are contingent upon the existence of trust. Currently, however, these relationships are most often characterized by entrenched distrust which problematizes opportunities for dialogue and participation. In this paper, we explore how design might support trust in the relational aims of digital civics. To do so, we led 13 public officials in a large US city through a design-based inquiry centered around the role of trust in their various efforts to engage communities. In our findings, we discuss four strategies for supporting trust in digital civics.

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Cited By

Kotturi YHui JJohnson TSanifu LDillahunt T(2024)Sustaining Community-Based Research in Computing: Lessons from Two Tech Capacity Building Initiatives for Local BusinessesProceedings of the ACM on Human-Computer Interaction10.1145/36410178:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641017
Johnson IVlachokyriakos V(2024)Socio-digital Rural Resilience: An Exploration of Information Infrastructures Within and Across Rural Villages During Covid-19Proceedings of the ACM on Human-Computer Interaction10.1145/36374008:CSCW1(1-30)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637400
Chordia IBaltaxe-Admony LBoone ASheehan ADombrowski LLe Dantec CRingland KSmith A(2024)Social Justice in HCI: A Systematic Literature ReviewProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642704(1-33)Online publication date: 11-May-2024
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Index Terms

Exploring Trust in Digital Civics
1. Human-centered computing

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Published In

cover image ACM Conferences

DIS '18: Proceedings of the 2018 Designing Interactive Systems Conference

June 2018

1418 pages

ISBN:9781450351980

DOI:10.1145/3196709

General Chairs:
Ilpo Koskinen
University of Twente
,
Youn-kyung Lim
KAIST
,
Program Chairs:
Teresa Cerratto-Pargman
Stockholm University
,
Kenny Chow
The Hong Kong Polytechnic University
,
William Odom
Simon Fraser University

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 08 June 2018

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National Science Foundation

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DIS '18

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SIGCHI

DIS '18: Designing Interactive Systems Conference 2018

June 9 - 13, 2018

Hong Kong, China

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DIS '18 Paper Acceptance Rate 107 of 487 submissions, 22%;

Overall Acceptance Rate 1,158 of 4,684 submissions, 25%

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Cited By

Kotturi YHui JJohnson TSanifu LDillahunt T(2024)Sustaining Community-Based Research in Computing: Lessons from Two Tech Capacity Building Initiatives for Local BusinessesProceedings of the ACM on Human-Computer Interaction10.1145/36410178:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641017
Johnson IVlachokyriakos V(2024)Socio-digital Rural Resilience: An Exploration of Information Infrastructures Within and Across Rural Villages During Covid-19Proceedings of the ACM on Human-Computer Interaction10.1145/36374008:CSCW1(1-30)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637400
Chordia IBaltaxe-Admony LBoone ASheehan ADombrowski LLe Dantec CRingland KSmith A(2024)Social Justice in HCI: A Systematic Literature ReviewProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642704(1-33)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642704
Raetzsch CHamm AShibuya Y(2023)Mainstreaming civic tech and citizen sensing: a research agenda on co-creation methods, data interfaces, and impact pathwaysFrontiers in Environmental Science10.3389/fenvs.2023.122848711Online publication date: 14-Aug-2023
https://doi.org/10.3389/fenvs.2023.1228487
Paananen VVisuri Avan Berkel NHosio S(2023)Eliciting Empathy towards Urban Accessibility IssuesProceedings of the 15th Biannual Conference of the Italian SIGCHI Chapter10.1145/3605390.3605416(1-13)Online publication date: 20-Sep-2023
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El-Raheb KVlachokyriakos VRoussou MOlivier PBartindale TGarbett A(2023)Exploring Digital Communication Needs of Local Communities and Self-organized CollectivesProceedings of the ACM on Human-Computer Interaction10.1145/36042557:MHCI(1-17)Online publication date: 13-Sep-2023
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Boztepe SGlöss MGrönvall EChristiansson JLinde P(2023)Designing the CityProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593788(266-269)Online publication date: 29-May-2023
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McCord CBecker C(2023)Beyond Transactional Democracy: A Study of Civic Tech in CanadaProceedings of the ACM on Human-Computer Interaction10.1145/35794627:CSCW1(1-37)Online publication date: 16-Apr-2023
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Hodge JFoley SLambton-Howard DBooi LMontague KCoulter SKirk DMorrissey K(2023)Exploring Participants’ Representations and Shifting Sensitivities in a Hackathon for DementiaACM Transactions on Computer-Human Interaction10.1145/357181430:3(1-35)Online publication date: 10-Jun-2023
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Zamin NMary MMuzaffar AKu-Mahamud KResidi M(2023)Evaluation of Smart Community Engagement in Riyadh, Saudi ArabiaAdvances in Visual Informatics10.1007/978-981-99-7339-2_25(288-301)Online publication date: 20-Oct-2023
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