research-article

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Experiences of Delivering a Public Health Data Service

Authors:

Andrew Garbett,

Ed Ian Jenkins,

Madeline BalaamAuthors Info & Claims

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

Pages 6171 - 6183

https://doi.org/10.1145/3025453.3025881

Published: 02 May 2017 Publication History

Abstract

The turn to in-the-wild within HCI has given rise to an increasing concern around designing technologies which are available at large scale. Uniquely, at the intersection of public health and HCI, our work has supported the deployment of a mobile application, FeedFinder, over the last three years. We delineate the ground-work that was required to sustain this mobile application over the long-term. Focussing in particular on efforts made to engage institutions in taking ownership over FeedFinder and the data it provides, we reflect on the tensions that arose between users and civic institutions, particularly around "what matters". We provide a reflection on key requirements when designing a health data service and provide three lessons learnt which can guide researchers toward their own successful and productive long-term research deployments.

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Cited By

Jo EEpstein DJung HKim Y(2023)Understanding the Benefits and Challenges of Deploying Conversational AI Leveraging Large Language Models for Public Health InterventionProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581503(1-16)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581503
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https://dl.acm.org/doi/10.1145/3449118
Almeida TBalaam MBardzell SHansen L(2020)Introduction to the Special Issue on HCI and the BodyACM Transactions on Computer-Human Interaction10.1145/340609127:4(1-32)Online publication date: 26-Aug-2020
https://dl.acm.org/doi/10.1145/3406091
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Index Terms

Experiences of Delivering a Public Health Data Service
1. Human-centered computing

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cover image ACM Conferences

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

May 2017

7138 pages

ISBN:9781450346559

DOI:10.1145/3025453

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
,
Program Chairs:
Cliff Lampe
University of Michigan
,
m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
,
Daniel Wigdor
University of Toronto

Copyright © 2017 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 02 May 2017

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CHI '17: CHI Conference on Human Factors in Computing Systems

May 6 - 11, 2017

Colorado, Denver, USA

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CHI '17 Paper Acceptance Rate 600 of 2,400 submissions, 25%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Jo EEpstein DJung HKim Y(2023)Understanding the Benefits and Challenges of Deploying Conversational AI Leveraging Large Language Models for Public Health InterventionProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581503(1-16)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581503
Rahman MRashed RPurabi SUlfat NChellappan SIslam A(2021)Dakter BariProceedings of the ACM on Human-Computer Interaction10.1145/34491185:CSCW1(1-30)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449118
Almeida TBalaam MBardzell SHansen L(2020)Introduction to the Special Issue on HCI and the BodyACM Transactions on Computer-Human Interaction10.1145/340609127:4(1-32)Online publication date: 26-Aug-2020
https://dl.acm.org/doi/10.1145/3406091
Almeida TBalaam MComber R(2020)Woman-Centered Design through Humanity, Activism, and InclusionACM Transactions on Computer-Human Interaction10.1145/339717627:4(1-30)Online publication date: 12-Sep-2020
https://dl.acm.org/doi/10.1145/3397176
Yoo DTabard ADucros ADalsgaard PKlokmose CEriksson ESerholt SBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Computational Alternatives Vignettes for Place- and Activity-Centered Digital Services in Public LibrariesProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376597(1-12)Online publication date: 21-Apr-2020
https://dl.acm.org/doi/10.1145/3313831.3376597
Talhouk RMontague KGarbett AAraújo-Soares VAkik CGhattas HAhmad BBalaam MTellioglu HTeli MNathan L(2019)A Call For Embedding Dignity In Humanitarian TechnologiesProceedings of the 9th International Conference on Communities & Technologies - Transforming Communities10.1145/3328320.3328373(1-4)Online publication date: 3-Jun-2019
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Ismail AKarusala NKumar N(2018)Bridging Disconnected Knowledges for Community HealthProceedings of the ACM on Human-Computer Interaction10.1145/32743442:CSCW(1-27)Online publication date: 1-Nov-2018
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Wardle CGreen MMburu CDensmore MMandryk RHancock MPerry MCox A(2018)Exploring Co-design with Breastfeeding MothersProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3174056(1-12)Online publication date: 21-Apr-2018
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Dow AComber RVines JMandryk RHancock MPerry MCox A(2018)Between Grassroots and the HierarchyProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3174016(1-13)Online publication date: 21-Apr-2018
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Talhouk RMorrissey KFox SPantidi NSimpson EMichie LBalaam MMandryk RHancock MPerry MCox A(2018)Human Computer Interaction & Health ActivismExtended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3170427.3185369(1-4)Online publication date: 20-Apr-2018
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