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View all- Hardy JWyche SVeinot T(2019)Rural HCI ResearchProceedings of the ACM on Human-Computer Interaction10.1145/33592983:CSCW(1-33)Online publication date: 7-Nov-2019
This work describes the development and implementation of a controlled study into the way users form and utilise resilience strategies to overcome threats to performance. Despite a carefully considered design, participants demonstrated creative ...
Drawing from the fields of human computer interaction (HCI) and resilience engineering, researchers have begun to take an interest in the emerging topic of cognitive resilience strategies. These comprise behavioural interventions and tactics that people ...
In this paper we report an ethnographic study of workarounds-informal temporary practices for handling exceptions to normal workflow-in a hospital environment. Workarounds are a common technique for dealing with the inherent uncertainty of dynamic work ...
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