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Lessons from Mobile Users: Resilience Strategies and Behaviors

Published: 24 August 2015 Publication History

Abstract

The challenges and complexities that arise as a consequence of taking HCI mobile are widely recognized. However one topic that has seen less investigation is the resultant resilience strategies that users develop and deploy to mitigate threats or challenges, and achieve improved performance or efficiency. In this work, we discuss how the study of mobile HCI can potentially stand to both benefit from, but also inform the broader study of resilience strategies. We further discuss current efforts to bring insight to our work through the implementation of a mobile app to collect users' accounts and episodes of resilience strategy use.

References

[1]
Day, J., Buchanan, G. & Makri, S. Introducing the RSDiary App for the Collection of Resilient Strategies. Proc. ECCE '15 (2015) in press.
[2]
Dix, A. Designing for Appropriation. Proc. BCS HCI '07 (2007) 2, 28--30.
[3]
Furniss, D., Back, J., & Blandford, A. Cognitive Resilience: Can We Use Twitter to Make Strategies More Tangible? Proc. EECE '12 (2012) 96--99.
[4]
Hollnagel, E., Woods, D. D., & Leveson, N. (2006). Resilient Engineering - Concepts and Precepts (pp. 11--13). Ashgate.
[5]
Suchman, L.A. Plans and situated actions: the problem of human-machine communication. Cambridge University Press, New York (1987)

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  • (2019)Rural HCI ResearchProceedings of the ACM on Human-Computer Interaction10.1145/33592983:CSCW(1-33)Online publication date: 7-Nov-2019

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  1. Lessons from Mobile Users: Resilience Strategies and Behaviors

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    Published In

    cover image ACM Conferences
    MobileHCI '15: Proceedings of the 17th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct
    August 2015
    697 pages
    ISBN:9781450336536
    DOI:10.1145/2786567
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 24 August 2015

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    Author Tags

    1. Cognitive Resilience
    2. Resilience Strategies
    3. Workarounds

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    • (2019)Rural HCI ResearchProceedings of the ACM on Human-Computer Interaction10.1145/33592983:CSCW(1-33)Online publication date: 7-Nov-2019

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