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Automated Usability Tests for Mobile Devices through Live Emotions Logging

Published: 24 August 2015 Publication History

Abstract

Usability tests for mobile phones software present several consistent obstacles. The issue of observing users' interaction within a controlled and supervised environment versus unsupervised field tests is a significant one. Additionally, the burden of frequently time-consuming and expensive usability tests for small software development teams are evident. This work proposes the use of a system to implement emotions logging in automated usability tests for mobile phones. We do this by efficiently, easily and cost-effectively assessing the users' affective state by evaluating their expressive reactions during a mobile software usability evaluation process. These reactions are collected using the front camera on mobile devices.

References

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Lettner, Florian, and Clemens Holzmann. "Automated and unsupervised user interaction logging as basis for usability evaluation of mobile applications." In Proceedings of the 10th International Conference on Advances in Mobile Computing & Multimedia, pp. 118--127. ACM, 2012.
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de Lera, Eva, and Muriel Garreta-Domingo. "Ten emotion heuristics: guidelines for assessing the user's affective dimension easily and cost-effectively." In Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI... but not as we know it-Volume 2, pp. 163--166. British Computer Society, 2007.
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Spillers, F.: Emotion as a Cognitive Artifact and the Design Implications for Products that are Perceived as Pleasurable. Retrieved on 18 February, 2007 from http://www.experiencedynamics.com/pdfs/published_works/Spillers-EmotionDesign-Proceedings.pdf
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Oztoprak, A., and Erbug, C. Field versus laboratory usability testing: A first comparison. Tech. rep., Department of Industrial Design - Middle East Technical University, Faculty of Architecture, 2008.
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Cited By

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  • (2022)Definition of Guideline-Based Metrics to Evaluate AAL Ecosystem’s UsabilityHuman Behavior and Emerging Technologies10.1155/2022/89390722022(1-19)Online publication date: 14-Nov-2022
  • (2022)Dynamic Testing Techniques of Non-functional Requirements in Mobile Apps: A Systematic Mapping StudyACM Computing Surveys10.1145/350790354:10s(1-38)Online publication date: 13-Sep-2022
  • (2022)Sensor-Based Emotion Recognition in Software Development: Facial Expressions as Gold Standard2022 10th International Conference on Affective Computing and Intelligent Interaction (ACII)10.1109/ACII55700.2022.9953808(1-8)Online publication date: 18-Oct-2022
  • Show More Cited By

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    Published In

    cover image ACM Conferences
    MobileHCI '15: Proceedings of the 17th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct
    August 2015
    697 pages
    ISBN:9781450336536
    DOI:10.1145/2786567
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    New York, NY, United States

    Publication History

    Published: 24 August 2015

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    Author Tags

    1. Emotion Feedback
    2. Mobile Software
    3. Usability

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    Overall Acceptance Rate 202 of 906 submissions, 22%

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    Cited By

    View all
    • (2022)Definition of Guideline-Based Metrics to Evaluate AAL Ecosystem’s UsabilityHuman Behavior and Emerging Technologies10.1155/2022/89390722022(1-19)Online publication date: 14-Nov-2022
    • (2022)Dynamic Testing Techniques of Non-functional Requirements in Mobile Apps: A Systematic Mapping StudyACM Computing Surveys10.1145/350790354:10s(1-38)Online publication date: 13-Sep-2022
    • (2022)Sensor-Based Emotion Recognition in Software Development: Facial Expressions as Gold Standard2022 10th International Conference on Affective Computing and Intelligent Interaction (ACII)10.1109/ACII55700.2022.9953808(1-8)Online publication date: 18-Oct-2022
    • (2021)Usability Problem Identification Based on Explainable Neural Network in Asynchronous Testing EnvironmentInteracting with Computers10.1093/iwc/iwab01833:2(155-166)Online publication date: 5-Aug-2021
    • (2021)Detecting and Explaining Usability Issues of Consumer Electronic ProductsHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85610-6_18(298-319)Online publication date: 26-Aug-2021
    • (2021)Facial Emotion Recognition in UX Evaluation: A Systematic ReviewHuman-Computer Interaction. Theory, Methods and Tools10.1007/978-3-030-78462-1_40(521-534)Online publication date: 3-Jul-2021
    • (2020)ML for UX? - An Inventory and Predictions on the Use of Machine Learning Techniques for UX ResearchProceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society10.1145/3419249.3420163(1-11)Online publication date: 25-Oct-2020
    • (2019)Toward usability problem identification based on user emotions derived from facial expressionsProceedings of the 4th International Workshop on Emotion Awareness in Software Engineering10.1109/SEmotion.2019.00008(1-7)Online publication date: 28-May-2019
    • (2017)Task Analysis-Based User Event Logging for Mobile Applications2017 IEEE 25th International Requirements Engineering Conference Workshops (REW)10.1109/REW.2017.45(152-155)Online publication date: Sep-2017
    • (2017)Extending Mobile App Analytics for Usability Test LoggingHuman-Computer Interaction – INTERACT 201710.1007/978-3-319-67687-6_9(114-131)Online publication date: 21-Sep-2017

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