research-article

How to motivate people to use internet at home: understanding the psychology of non-active users

Authors:

Momoko Nakatani,

Akinori Komatsubara,

Shuji HashimotoAuthors Info & Claims

APCHI '12: Proceedings of the 10th asia pacific conference on Computer human interaction

Pages 259 - 268

https://doi.org/10.1145/2350046.2350100

Published: 28 August 2012 Publication History

Abstract

Although many Internet services exist that can raise our quality of life, there are still many non-active users who cannot fully enjoy the convenience of the Internet and its potential even when they have computers in the home. To deeply understand this failure to use the Internet, we conducted a field study, and arrived at an integrated model depicting the psychology of active/non-active computer users. Our model enables us to understand the psychology of the users and the external factors affecting them and sheds light on how non-active users are stuck in a negative loop. Users that received a support service designed on our model dramatically changed their attitude and started to use the service actively.

References

[1]

Bandura, A. Self-efficacy: The exercise of control. Freeman, 1997.

[2]

Bass, W. and Esselink, A. K. PC time and money. Forrester Research Inc., 1996.

[3]

Beauvisage, T. Computer Usage in Daily Life. In Proc. CHI 2009, ACM Press (2009), 575--584.

Digital Library

[4]

Bhavnani, S. K., Peck, F. A. and Reif, F. Strategy-based instruction: Lessons learned in teaching the effective and efficient use of computer applications. ACM Transactions on Computer-Human Interaction, 15, 1 (2008), 1--43.

Digital Library

[5]

Brown, S. A. and Venkatesh, V. Model of adoption of technology in households: A baseline model test and extension incorporating household life cycle. MIS Quarterly, 29, 3 (2005), 399--426.

Digital Library

[6]

Brush, A. J. B. and Inkpen, K. M. Yours, Mine and Ours? Sharing and Use of Technology in Domestic Environments. In Proc. UbiComp 2007, Springer (2007), 109--12

Digital Library

[7]

Carroll, J. M., and Rosson, M. B. Paradox of the active user. Interfacing thought: cognitive aspects of human-computer interaction. MIT Press (1987), 80--111.

Digital Library

[8]

Crabtree, A., Rodden, T., Hemmings, T. and Benford, S. Finding a place for UbiComp in the home. In Proc. UbiComp 2003, Springer (2003), 208--226.

[9]

Crabtree, A. and Rodden, T. Domestic routines and design for the home. Computer Supported Cooperative Work, 13, 2 (2004), 191--220.

Digital Library

[10]

Cragg, P. B. and King, M. Spreadsheet modeling abuse: an opportunity for OR? Journal of the Operational Research Society, 44 (1993), 743--752.

[11]

Egelman, S., Brush, A. J. B. and Inkpen, K. M. Family accounts: a new paradigm for user accounts within the home environment. In Proc. CHI 2008, ACM Press (2008), 669--678.

Digital Library

[12]

Franzke, M. and McClard, A. Winona gets wired: technical difficulties in the home. Communications of the ACM, 39, 12 (1996), 64--66.

Digital Library

[13]

Frohlich, D. and Kraut, R. The social context of home computing. HP Laboratories, 2003. http://www.hpl.hp.com/techreports/2003/HPL-2003-70.pdf

[14]

Fua, W., and Gray, W. D. Resolving the paradox of the active user: stable suboptimal performance in interactive tasks. Cognitive Science. 28(2004), 901--935.

[15]

Hughes, J., O'Brien, J. and Rodden, T. Understanding Technology in Domestic Environments: lessons for cooperative buildings. In First Int. Workshop, CoBuild'98, Springer (1998), 248--262.

Digital Library

[16]

Kiesler, S. Zdaniuk, B. Lundmark, V. and Kraut, R. Troubles with the Internet: The dynamics of help at home. Human-Computer Interaction, 15, 4 (2000), 323--351.

Digital Library

[17]

Nie, N., H. and Ebring L. Internet and society: A preliminary report. IT & Society, 1, 1 (2000), 275--283.

[18]

Nilsen, E., Jong. H., Olson, J., Biolsi, I. and Mutter, S. The growth of software skill: A longitudinal look at learning and performance. In Proc.CHI '93, ACM Press. (1993), 149--156.

Digital Library

[19]

Norman, D. A. The Psychology of Everyday Things, Basic Books, 1988.

[20]

O'Brien, J. and Rodden, T. Interactive systems in domestic environments. In Proc.CHI '97, ACM Press (1997), 247--259.

Digital Library

[21]

O'Brien, J., and Rodden, T., Rouncefield, M. and Hughes, J. At home with the technology: an ethnographic study of a set-top-box trial. ACM Transactions on Computer-Human Interaction, 6, 3 (1999), 282--308.

Digital Library

[22]

Poole, E. S., Chetty, M., Grinter, R. E. and Edwards, W. K. More than meets the eye: transforming the user experience of home network management. In Proc. CHI 2008, ACM Press (2008), 455--464.

Digital Library

[23]

Poole, E. S., Chetty, M., Morgan, T., Grinter, R. E. and Edwards, W. K. Computer help at home: methods and motivations for informal technical support. In Proc. CHI 2009, ACM Press (2009), 739--748.

Digital Library

[24]

Poole, E. S., Edwards, W. K. and Jarvis, L. The Home Network as a Socio-Technical System: Understanding the Challenges of Remote Home Network Problem Diagnosis. Computer. Supported Cooperative Work. 18, 2-3 (2009), 277--299.

Digital Library

[25]

Robinson, J. P. and Godbey, G. Time for Life: The surprising ways Americans use their time. Pennsylvania State University Press. 1997.

[26]

Rosson, M. Patterns of experience in text editing. In Proc. CHI '83, ACM Press (1983), 171--175.

Digital Library

[27]

Strauss, A. L. and Corbin, J. Basics of qualitative research: Grounded theory procedures and techniques. SAGE Publications. 1990.

[28]

Venkatesh, V. and Brown, S. A. A longitudinal investigation of personal computers in homes: adoption determinants and emerging challenges. MIS Quarterly, (2001), 71--102.

Digital Library

[29]

Venkatesh, V. and Davis, F. D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 13, 3 (1989), 319--340.

Digital Library

Cited By

Schulz AYoussef YBeruscha FHornecker E(2024)User Perceptions and Experiences with Smart Homes - The Smart Home as an Obedient Guard Dog, Disinterested Cat, Ambitious Octopus or Busy BeehiveProceedings of Mensch und Computer 202410.1145/3670653.3670659(171-183)Online publication date: 1-Sep-2024
https://dl.acm.org/doi/10.1145/3670653.3670659
Pradhan ALazar AFindlater L(2020)Use of Intelligent Voice Assistants by Older Adults with Low Technology UseACM Transactions on Computer-Human Interaction10.1145/337375927:4(1-27)Online publication date: 16-Sep-2020
https://dl.acm.org/doi/10.1145/3373759
Cherubini MReut LTyler JOrtlieb M(2020)Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-usersBehaviour & Information Technology10.1080/0144929X.2020.1772879(1-28)Online publication date: 3-Jun-2020
https://doi.org/10.1080/0144929X.2020.1772879
Show More Cited By

Index Terms

How to motivate people to use internet at home: understanding the psychology of non-active users

Recommendations

The effect of positive mood on intention to use computerized decision aids

While psychology research has indicated that positive mood enhances cognition and behavior, MIS researchers have largely ignored such potential effects on user acceptance of new IT. Using two cognitive theories on mood and memory, positive mood theory ...
A case study to examine undergraduate students’ intention to use internet of things (IoT) services in the smart classroom
Abstract
Recently, the education sector has received increased interest in terms of the adoption of Internet of things (IoT) services for learning activities. However, despite this interest, empirical studies on the adoption of IoT services in the smart ...
The acceptance and use of computer based assessment

The effective development of a computer based assessment (CBA) depends on students' acceptance. The purpose of this study is to build a model that demonstrates the constructs that affect students' behavioral intention to use a CBA. The proposed model, ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences

APCHI '12: Proceedings of the 10th asia pacific conference on Computer human interaction

August 2012

312 pages

ISBN:9781450314961

DOI:10.1145/2350046

General Chairs:
Kentaro Go
University of Yamanashi, Japan
,
Mitsuhiko Karashima
Tokai University, Japan
,
Program Chairs:
Shin'ichi Fukuzumi
NEC, Japan
,
Xiangshi Ren
Kochi University of Technology, Japan

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction
HCD-Net: Human Centered Design Organization

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 28 August 2012

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

APCHI '12

Sponsor:

SIGCHI
HCD-Net

APCHI '12: Asia Pacific Conference on Computer Human Interaction

August 28 - 31, 2012

Shimane, Matsue-city, Japan

Upcoming Conference

CHI '25

Sponsor:
sigchi

CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

4
Total Citations
View Citations
284
Total Downloads

Downloads (Last 12 months)5
Downloads (Last 6 weeks)0

Reflects downloads up to 16 Nov 2024

Other Metrics

View Author Metrics

Citations

Cited By

Schulz AYoussef YBeruscha FHornecker E(2024)User Perceptions and Experiences with Smart Homes - The Smart Home as an Obedient Guard Dog, Disinterested Cat, Ambitious Octopus or Busy BeehiveProceedings of Mensch und Computer 202410.1145/3670653.3670659(171-183)Online publication date: 1-Sep-2024
https://dl.acm.org/doi/10.1145/3670653.3670659
Pradhan ALazar AFindlater L(2020)Use of Intelligent Voice Assistants by Older Adults with Low Technology UseACM Transactions on Computer-Human Interaction10.1145/337375927:4(1-27)Online publication date: 16-Sep-2020
https://dl.acm.org/doi/10.1145/3373759
Cherubini MReut LTyler JOrtlieb M(2020)Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-usersBehaviour & Information Technology10.1080/0144929X.2020.1772879(1-28)Online publication date: 3-Jun-2020
https://doi.org/10.1080/0144929X.2020.1772879
Ohno TNakatani MKatagiri Y(2013)Environment-Centered approach to ICT service designProceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction design - Volume Part I10.1007/978-3-642-39209-2_40(347-356)Online publication date: 21-Jul-2013
https://dl.acm.org/doi/10.1007/978-3-642-39209-2_40

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents