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The power of the ask in social media

Published: 11 February 2012 Publication History

Abstract

Social computing and social media systems depend on contributions from users. We posit the existence of a latent demand for contribution: many users want to contribute but don't. We then test a simple interface that can induce these users to actually contribute: we display a popup window asking users to contribute. In a real-world randomized field experiment, we found that asking them to contribute right now is ineffective, but reminding the users to contribute actually leads to approximately a 23% increase in contributions with no reduction in quality. However, this effect wanes as users habituate to the popups.

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    cover image ACM Conferences
    CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
    February 2012
    1460 pages
    ISBN:9781450310864
    DOI:10.1145/2145204
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 11 February 2012

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    Author Tags

    1. discussion
    2. power of the ask
    3. social computing
    4. social media

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    CSCW '12: Computer Supported Cooperative Work
    February 11 - 15, 2012
    Washington, Seattle, USA

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    CSCW '12 Paper Acceptance Rate 164 of 415 submissions, 40%;
    Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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