Article

Broken expectations in the digital home

Authors:

Ylian Saint-HilaireAuthors Info & Claims

CHI EA '06: CHI '06 Extended Abstracts on Human Factors in Computing Systems

Pages 568 - 573

https://doi.org/10.1145/1125451.1125571

Published: 21 April 2006 Publication History

Get Access

Abstract

As part of an ongoing effort to understand ease of use of digital home technologies, we undertook an exploratory study of people who use their home networks for more than just broadband Internet access. In particular, we wanted to understand the overhead, or problem-time, people spent with their home network devices. As expected, we saw issues of broken hardware and broken software. We also found that problems are often caused by broken expectations, a mismatch between what a person expects to be able to do and specific device capabilities. In this paper we explore broken expectations in the digital home with examples from our study. These observations suggest further research into the ways user expectations and activities shape the digital home experience.

References

[1]

Beyer, H. and Holtzblatt, K. Contextual Design: Defining Customer-Centered Systems, Morgan Kauffman, San Francisco, CA, 1998

Digital Library

Google Scholar

[2]

Grinter, R.E., Edwards, W.K. Newman, M.W., and Ducheneaut, N. The Work to Make a Home Network Work, In Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work (2005).

Digital Library

Google Scholar

[3]

Jacobson, I., Christerson, M., Jonsson, P. and Overgaard, G. Object-Oriented Software Engineering -- A Use Case Driven Approach, Addison-Wesley, Harlow, UK, 1992.

Digital Library

Google Scholar

[4]

Nielsen, J. Usability Engineering, Morgan Kauffmann, San Francisco, CA, USA, 1994.

Digital Library

Google Scholar

[5]

Preece, J., Rogers, Y., and Sharp, H. Interaction Design, Wiley, place, USA, 2002.

Digital Library

Google Scholar

[6]

Schilit, B.N. and Sengupta, U. Device Ensembles, In Computer 37, 12 (2004), 56--64.

Digital Library

Google Scholar

[7]

Shneiderman, B. and Plaisant, C. Designing the User Interface: Strategies for Effective Human-Computer Interaction, Addison-Wesley, Reading, MA, USA, 2004.

Digital Library

Google Scholar

[8]

Wixon, D. and Ramey, J. (eds) Field Methods Casebook for Software Design, John Wiley & Sons, Inc., New York, NY, USA, 1996.

Digital Library

Google Scholar

Cited By

View all

Cui LYu MXu S(2024)Comparative Study of the Chinese and Foreign Digital Home: A Visual Analysis of Research Hotspots and Trends Using CiteSpaceIEEE Access10.1109/ACCESS.2024.345792712(133125-133138)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3457927
Gröber LMrowczynski RVijay NMuller DDabrowski AKrombholz KCalandrino JTroncoso C(2023)To cloud or not to cloudProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620377(2491-2508)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.5555/3620237.3620377
Hamid EAng MJaafar A(2021)A Comparative Study on Visualization Technique for Home NetworkProgress in Intelligent Decision Science10.1007/978-3-030-66501-2_6(71-85)Online publication date: 30-Jan-2021
https://doi.org/10.1007/978-3-030-66501-2_6
Show More Cited By

Index Terms

Broken expectations in the digital home
1. Human-centered computing
  1. Human computer interaction (HCI)

Recommendations

AAL and the Mainstream of Digital Home
IWANN '09: Proceedings of the 10th International Work-Conference on Artificial Neural Networks: Part I: Bio-Inspired Systems: Computational and Ambient Intelligence

The technological standards for the Digital Home play a key role in providing entertainment services but also Ambient Assisted Living (AAL) services for the elderly. Both kind of services are multimedia and share the Digital Home infrastructure or Smart ...
Digital homes on wheels: designing for the unimagined home
Abstract
Design for the digital home is often predicated on an ideal, imagined domestic space that is expansive, stable, occupied by a “busy” nuclear family, and does not always match existing, real-life digital homes. Using American retirees living full ...
Digital Home: Life Transitions and Digital Domestic Practices in Later Life
Human Aspects of IT for the Aged Population. Social Media, Games and Assistive Environments
Abstract
As older adults become active users of digital technologies, digital activity among this age group is increasingly associated with life stage factors. This paper discusses the understanding of life stage as explanatory factors in older adults’ ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

CHI EA '06: CHI '06 Extended Abstracts on Human Factors in Computing Systems

April 2006

1914 pages

ISBN:1595932984

DOI:10.1145/1125451

Conference Chair:
Gary Olson
University of Michigan, Ann Arbor, MI
,
Program Chair:
Robin Jeffries
Google, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 21 April 2006

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Article

Conference

CHI06

Sponsor:

CHI06: CHI 2006 Conference on Human Factors in Computing Systems

April 22 - 27, 2006

Québec, Montréal, Canada

Acceptance Rates

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Upcoming Conference

CHI '25

Sponsor:
sigchi

CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

36
Total Citations
View Citations
931
Total Downloads

Downloads (Last 12 months)15
Downloads (Last 6 weeks)0

Reflects downloads up to 13 Nov 2024

Other Metrics

View Author Metrics

Citations

Cited By

View all

Cui LYu MXu S(2024)Comparative Study of the Chinese and Foreign Digital Home: A Visual Analysis of Research Hotspots and Trends Using CiteSpaceIEEE Access10.1109/ACCESS.2024.345792712(133125-133138)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3457927
Gröber LMrowczynski RVijay NMuller DDabrowski AKrombholz KCalandrino JTroncoso C(2023)To cloud or not to cloudProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620377(2491-2508)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.5555/3620237.3620377
Hamid EAng MJaafar A(2021)A Comparative Study on Visualization Technique for Home NetworkProgress in Intelligent Decision Science10.1007/978-3-030-66501-2_6(71-85)Online publication date: 30-Jan-2021
https://doi.org/10.1007/978-3-030-66501-2_6
Oliveira LMitchell VMay A(2019)Smart home technology—comparing householder expectations at the point of installation with experiences 1 year laterPersonal and Ubiquitous Computing10.1007/s00779-019-01302-4Online publication date: 6-Sep-2019
https://doi.org/10.1007/s00779-019-01302-4
Hehenberger PBradley DDehghani ATraxler P(2019)Mechatronic and Cyber-Physical Systems within the Domain of the Internet of ThingsSystems Engineering in Research and Industrial Practice10.1007/978-3-030-33312-6_7(177-207)Online publication date: 1-Nov-2019
https://doi.org/10.1007/978-3-030-33312-6_7
Singh VRadford MHuang QFurrer SLee CPoltrock SBarkhuus LBorges MKellogg W(2017)"They basically like destroyed the school one day"Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing10.1145/2998181.2998279(1210-1216)Online publication date: 25-Feb-2017
https://dl.acm.org/doi/10.1145/2998181.2998279
Kujala SMugge RMiron-Shatz T(2017)The role of expectations in service evaluationInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2016.09.01198:C(51-61)Online publication date: 1-Feb-2017
https://dl.acm.org/doi/10.1016/j.ijhcs.2016.09.011
Lindén JSellgren USöderberg A(2016)Model-based reliability analysisArtificial Intelligence for Engineering Design, Analysis and Manufacturing10.1017/S089006041600025130:3(277-288)Online publication date: 14-Jul-2016
https://doi.org/10.1017/S0890060416000251
Azorin-Lopez JFuster-Guillo ASaval-Calvo MBradley D(2016)Home Technologies, Smart Systems and eHealthMechatronic Futures10.1007/978-3-319-32156-1_12(179-200)Online publication date: 11-Jun-2016
https://doi.org/10.1007/978-3-319-32156-1_12
Poole EGoggins SJahnke IMcDonald DBjørn P(2014)Is Living With Others A Barrier To Technical Literacy?Proceedings of the 2014 ACM International Conference on Supporting Group Work10.1145/2660398.2660412(178-181)Online publication date: 9-Nov-2014
https://dl.acm.org/doi/10.1145/2660398.2660412
Show More Cited By

View Options

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Cited By

Index Terms

Recommendations

AAL and the Mainstream of Digital Home

Digital homes on wheels: designing for the unimagined home

Digital Home: Life Transitions and Digital Domestic Practices in Later Life