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"Proactive Customer Service: Operational Benefits and Economic Frictions."

Kraig Delana, Nicos Savva, Tolga Tezcan (2021)

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DOI: 10.1287/MSOM.2019.0811

access: closed

type: Journal Article

metadata version: 2021-04-07

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  dblp key:
  - journals/msom/DelanaST21
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  - https://dblp.org/rec/journals/msom/DelanaST21
Kraig Delana, Nicos Savva, Tolga Tezcan:
Proactive Customer Service: Operational Benefits and Economic Frictions. Manuf. Serv. Oper. Manag. 23(1): 70-87 (2021)

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