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Tolga Tezcan
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2020 – today
- 2024
- [j24]Zhenghua Long
, Tolga Tezcan
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times. Manuf. Serv. Oper. Manag. 26(5): 1674-1691 (2024) - 2021
- [j23]Kenan Arifoglu
Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies. Manag. Sci. 67(4): 2191-2210 (2021) - [j22]Kraig Delana
Proactive Customer Service: Operational Benefits and Economic Frictions. Manuf. Serv. Oper. Manag. 23(1): 70-87 (2021)
2010 – 2019
- 2019
- [j21]Michael F. Kamali, Tolga Tezcan
When to Use Provider Triage in Emergency Departments. Manag. Sci. 65(3): 1003-1019 (2019) - [j20]Balaraman Rajan
Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care. Manag. Sci. 65(3): 1236-1267 (2019) - [j19]Nicos Savva
Can Yardstick Competition Reduce Waiting Times? Manag. Sci. 65(7): 3196-3215 (2019) - 2016
- [j18]Leon Cui, Tolga Tezcan:
Approximations for Chat Service Systems Using Many-Server Diffusion Limits. Math. Oper. Res. 41(3): 775-807 (2016) - 2015
- [j17]Gregory Dobson, Tolga Tezcan:
Optimal sampling strategies in the coupon collector's problem with unknown population size. Ann. Oper. Res. 233(1): 77-99 (2015) - 2014
- [j16]Tolga Tezcan, Jiheng Zhang:
Routing and Staffing in Customer Service Chat Systems with Impatient Customers. Oper. Res. 62(4): 943-956 (2014) - [p1]Tolga Tezcan
The Complex Nature of Migration at a Conceptual Level: An Overlook of the Internal Migration Experience of Gebze Through Fuzzy Cognitive Mapping Method. Fuzzy Cognitive Maps for Applied Sciences and Engineering 2014: 319-354 - 2013
- [j15]Edieal J. Pinker, Tolga Tezcan:
Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation Patients. Oper. Res. 61(6): 1259-1276 (2013) - [j14]Gregory Dobson, Tolga Tezcan, Vera Tilson:
Optimal Workflow Decisions for Investigators in Systems with Interruptions. Manag. Sci. 59(5): 1125-1141 (2013) - [j13]Tolga Tezcan:
Stability analysis of N-model systems under a static priority rule. Queueing Syst. Theory Appl. 73(3): 235-259 (2013) - 2012
- [j12]Josh Reed, Tolga Tezcan:
Hazard Rate Scaling of the Abandonment Distribution for the GI/M/n + GI Queue in Heavy Traffic. Oper. Res. 60(4): 981-995 (2012) - [j11]Tolga Tezcan, Banafsheh Behzad:
Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems. Manuf. Serv. Oper. Manag. 14(3): 386-401 (2012) - [j10]Tolga Tezcan:
Asymptotically optimal control of many-server heterogeneous service systems with $H_{2}^{*}$ service times. Queueing Syst. Theory Appl. 71(4): 445-467 (2012) - 2011
- [j9]Alexander L. Stolyar, Tolga Tezcan:
Shadow-Routing Based Control of Flexible Multiserver Pools in Overload. Oper. Res. 59(6): 1427-1444 (2011) - [j8]Golshid Baharian, Tolga Tezcan:
Stability analysis of parallel server systems under longest queue first. Math. Methods Oper. Res. 74(2): 257-279 (2011) - [j7]Jim G. Dai
State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems. Math. Oper. Res. 36(2): 271-320 (2011) - 2010
- [j6]Tolga Tezcan, Jim G. Dai
Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic. Oper. Res. 58(1): 94-110 (2010) - [j5]Itai Gurvich
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach. Manag. Sci. 56(7): 1093-1115 (2010) - [j4]Alexander L. Stolyar, Tolga Tezcan:
Control of systems with flexible multi-server pools: a shadow routing approach. Queueing Syst. Theory Appl. 66(1): 1-51 (2010) - [c2]Sachin Kadloor, Xun Gong, Negar Kiyavash, Tolga Tezcan, Nikita Borisov:
Low-Cost Side Channel Remote Traffic Analysis Attack in Packet Networks. ICC 2010: 1-5
2000 – 2009
- 2009
- [j3]Tolga Tezcan:
Instability of FIFO in a simple queueing system with arbitrarily low loads. Oper. Res. Lett. 37(5): 312-316 (2009) - 2008
- [j2]Tolga Tezcan:
Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime. Math. Oper. Res. 33(1): 51-90 (2008) - [j1]Jim G. Dai
Optimal control of parallel server systems with many servers in heavy traffic. Queueing Syst. Theory Appl. 59(2): 95-134 (2008) - 2002
- [c1]Hansoo Kim, SugJe Sohn, Ying Wang, Tolga Tezcan, Leon F. McGinnis, Chen Zhou:
General applications 1: a simulation architecture with distributed controllers for cell-based manufacturing systems. WSC 2002: 1995-2002
Coauthor Index
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last updated on 2024-10-23 20:32 CEST by the dblp team
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