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2nd ICServ 2014: Yokohama, Japan
- Takashi Maeno, Yuriko Sawatani
, Tatsunori Hara:
Serviceology for Designing the Future, Selected and Edited Papers of the 2nd International Conference on Serviceology, ICServ 2014, Yokohama, Japan, 14-16 September 2014. Springer 2016, ISBN 978-4-431-55859-0
Service in General
- Kenju Akai
A Survey of Business Models in Japanese Restaurant and Retail Industries. 3-22 - Tomomi Nonaka, Toshiya Kaihara, Nobutada Fujii, Fang Yu, Takeshi Shimmura, Yoshihiro Hisano, Tomoyuki Asakawa:
Employee Satisfaction Analysis in Food Service Industry - Resultant of Questionnaire to the Restaurant Staff. 23-36 - Amna Javed, Youji Kohda, Hisashi Masuda:
Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan. 37-50 - Kiyoteru Kitano, Yutaka Yamauchi, Takeshi Hiramoto:
The Ordering of Fast Food Using Menu. 51-65 - Hiroya Daimaru, Satoshi Shimada, Shinsuke Shimizu, Jun Ota, Tatsunori Hara:
Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction. 67-78 - Toshiki Nishiyama:
Research of the Social New Transportation Service on Electric Full Flat Floor Bus. 79-96 - Takeshi Takenaka, Naoki Tomotake, Rui Suzuki, Masumi Yoshida, Taiki Yamada, Shigeaki Shiraishi:
Analysis of Business Process Innovation Using Outsourcing. 97-106
Context Based Service and Technology
- Koji Makita, Thomas Vincent, Soichi Ebisuno, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma, Minoru Yoshida, Laurence Nigay, Takeshi Kurata:
Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-Area Indoor Environment. 109-124 - Nariaki Nishino, Keisuke Okuda:
Business Structure of e-Book Service as a Product Service System: A Game Theoretic Approach. 125-144 - Takashi Okuma, Takeshi Kurata:
Service Field Simulator: Virtual Environment Display System for Analyzing Human Behavior in Service Fields. 145-157
Healthcare Services
- Kentaro Torii, Naoshi Uchihira, Yuji Hirabayashi, Tetsuro Chino, Takanori Yamamoto, Satoko Tsuru:
Improvement of Sharing of Observations and Awareness in Nursing and Caregiving by Voice Tweets. 161-175 - Shuichiro Nagaosa, Hironobu Matsushita, Jun Yaeda, Takashi Shinagawa, Norihiro Sonoi, Hiroyuki Nakamura, Hiromi Ohta, Masatoshi Usubuchi, Yasuhisa Arai, Yasunori Sumi:
A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis. 177-191 - Iwane Maida, Hisashi Sato, Tetsuya Toma, Takashi Maeno:
Designing the Amount of Image Delay in Tele-surgery. 193-203 - Koshiro Yanai, Qi An, Yuki Ishikawa, Junki Nakagawa, Wen Wen, Hiroshi Yamakawa, Atsushi Yamashita, Hajime Asama:
Visualization of Muscle Activity During Squat Motion for Skill Education. 205-215 - Junki Nakagawa, Qi An, Yuki Ishikawa, Koshiro Yanai, Wen Wen, Hiroshi Yamakawa, Junko Yasuda, Atsushi Yamashita, Hajime Asama:
Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing Skill. 217-227 - Masumi Okuda, Akira Yasuda, Shusaku Tsumoto:
Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS Databases. 229-244
Public and Urban Services
- Hideyuki Nakashima, Shoji Sano, Keiji Hirata, Yoh Shiraishi, Hitoshi Matsubara, Ryo Kanamori, Hitoshi Koshiba, Itsuki Noda:
One Cycle of Smart Access Vehicle Service Development. 247-262 - Keiko Aoki
The Value of Community for Resolving Social Isolation. 263-271 - Ryoichi Tamura, Yasuyuki Hirai, Nermin Elokla:
Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value. 273-285 - Toshiyuki Yasui, Takashi Maeno, Seiko Shirasaka, Yoshikazu Tomita, Kanenori Ishibashi:
Workshop-Based Policy Platform for Public-Private Partnership (WP5): Designing Co-creative Policy-Making Platform for Regional Development of Nagano. 287-301 - Shiko Kurihara, Takashi Maeno:
System Design of Happy Town Using Four Factors of Happiness. 303-313
System Design and Management
- Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki:
Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service. 317-328 - Yuri Nakagawa, Yuuki Matsuda, Tetsuro Ogi:
Personalized Information Service Model that Reflects Individual's Will. 329-344 - Song Luo, Maiko Shigeno, Wenbo Ma:
Ranking Smartphone Apps Based on Users' Behavior Records. 345-358 - Koshi Yoshida, Kenji Tanaka, Ryunosuke Hariya, Issaku Azechi, Toshiaki Iida, Shigeya Maeda, Hisao Kuroda:
Contribution of ICT Monitoring System in Agricultural Water Management and Environmental Conservation. 359-369 - Miki Nishio, Takashi Maeno:
A Questionnaire Assessment of the Contributing Factors to Empathy. 371-385
Regional Development and Policymaking
- Yoshiki Ito, Tomomi Nonaka, Masaru Nakano:
Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town. 389-401 - Tasuku Kato, Kana Nakano, Toshiaki Iida:
Analysis of Value Co-creation Between Farmers and Land Improvement District in Japan Through Irrigation Service Improvement by Good Water Quality. 403-415 - Masayuki Otani, Kaori Kita, Donghui Lin, Toru Ishida:
Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support. 417-434 - Donghui Lin, Toru Ishida, Masayuki Otani:
A Value Co-Creation Model for Multi-Language Knowledge Communication. 435-447
Service Innovation and Design
- Toru Ishida, Donghui Lin, Masayuki Otani, Shigeo Matsubara, Yohei Murakami, Reiko Hishiyama, Yuu Nakajima, Toshiyuki Takasaki, Yumiko Mori:
Field-Oriented Service Design: A Multiagent Approach. 451-463 - Yoshitaka Shibata, Takumi Matsuda:
Experience Plot: A Template for Co-Creating Customer Journey. 465-480 - Takuya Akashi, Yukinobu Maruyama:
Kizashi Method - Grasping the Change of Future User's Values. 481-494 - Nozomi Ikeya:
Service Practices as Organizational Phenomena. 495-508 - Yuriko Sawatani
The Findings from the First Service Design Projects. 509-521 - Kazuto Imazeki, Toshiyuki Yasui, Takashi Maeno:
An Evaluation Method of a Service Business Model Using Wants Chain Analysis. 523-538 - Kazuto Imazeki, Toshiyuki Yasui, Takashi Maeno:
Design Method of Target Customer's WANTs for a Service Based on Classification of Services Using WANTs. 539-550 - Akane Matsumae, Karl Burrow:
Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation. 551-565 - Paolo Gaiardelli, Giuditta Pezzotta, Barbara Resta, Lucrezia Songini
Aligning Product-Service Offerings with Customer Expectations. 567-582 - Yutaka Yamauchi:
User-De-centeredness in Service Design. 583-594 - Kumiyo Nakakoji, Yasuhiro Yamamoto:
A Probe-Based Approach for Designing Inspirational Services at Museums. 595-603
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