The player from Russia reported a delayed withdrawal from Heybets Casino after his initial request on February 1st. Despite having provided all requested KYC documents, he received no updates or responses. We attempted to mediate by contacting the casino multiple times but received no response. The complaint was marked as 'unresolved', potentially affecting the casino's rating. The player was advised to contact Gaming Curacao for further assistance. The casino later claimed that the player was fully verified and able to withdraw his money but had no active withdrawal request. The player reported that they were asked to provide new documents for verification, however, the casino didn't specify the format. Despite our attempts to contact the casino, it stopped responding, therefore the complaint was closed.