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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Thank you very much, xSerious169, for providing the necessary information. I ... 11 minutes ago
Dear c9r9m6phcn,We are extending the timer by 7 days. Please, be aware that i... 18 minutes ago
Thank you very much, NKP272, for providing the necessary information. I will ... 45 minutes ago
Dear franzi_1988,We're glad to hear that your issue has been resolved. We'll ... 1 hour ago
Dear fbautech,We are extending the timer by 7 days. Please, be aware that in ... 1 hour ago
Dear InaEis,Thank you very much for submitting your complaint. We are sorry t... 1 hour ago
Dear Popy71,Thank you very much for submitting your complaint. We are sorry t... 1 hour ago
Dear Yasminfrihet,Thank you very much for submitting your complaint. I’m sorr... 1 hour ago
Dear NicholasBertoncini,Thank you very much for submitting your complaint. I’... 2 hours ago
Dear zorrow,If both your name and surname were entered incorrectly, we can't ... 3 hours ago
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