4raBet Casino - Player’s account blocked after successful withdrawals.

My account has been blocked due to failed verification.

Once the withdrawal stopped and I was asked to verify the account. Then I verified the account. My profile also showed verified. Withdrawn many times. But then when I played casino slot game and won 25 thousand rupees. When I gave twenty thousand rupees for withdrawal, it was withdrawn after two hours. After five minutes, the account was blocked.

Dear ahammedfaruk231994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you contacted casino support and asked for an explanation? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

The submitted documents:

1. Live selfie

2. Aadhaar number with OTP.

28/05/24 My account got verified ten minutes after document submission. Two withdrawals were made on 28/05/24 and 29/05/24. But on 31/05/24 my account got blocked. Because it says there is a problem with my verification.

Have you contacted the casino and learned what the issue with your documents is about?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

From my point of view, the account was blocked temporarily, due to a failed automatic verification.

• Have you contacted casino support after May 31st?
• Did the casino ask for another document for verification?

Yes, I have contacted them. But no reply from them.

Thank you very much, ahammedfaruk231994, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi ahammedfaruk231994,

I've just reviewed your case and am sorry to hear about your struggles with verification. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear 4raBet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the player's account was blocked if the initial verification was successful? Have you requested any new documents for KYC?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

I don't have any multiple account. This is their fictional story. An account is being held for closure. I am using the account for almost last one year. After so long, they found out about my two accounts? It is nothing but fraud.

Dear 4raBet Casino, thank you for the email. I've just sent you a reply to get more detailed information.

Good day! We have not received an email from you to the email from which we sent you the proof of violations of the platform rules by the user.

We kindly ask you to duplicate the letter.

I have not received any email from you.

Only this mail which I have received

Dear 4raBet Casino, I have just replied to your email again.

Good afternoon, we have not received an email from you again, I have re-sent the email with proofs to the post - natalia.b@casino.guru. If you have not received it again, please provide your new email address.

In the letter that we sent, there is a photo proof that the player broke the rules and used a multi-account. If you need anything else, please do not hesitate to contact us.

Regards,

4rabet team

Dear 4raBet, I'm receiving your emails without any problems. Would you please check again for my reply? I have just forwarded you my email. I also contacted you on Skype a week ago, but haven't got any response.

Good afternoon!

We have sent you clarifications to your e-mail.

Regards,

4rabet team

Dear 4raBet, I have responded to your email. Unfortunately, the clarifications you sent are not sufficient therefore I kindly ask you to reply to my questions in the email.

Dear ahammedfaruk231994, I am sorry for the delay but we'll need more time to analyze the evidence provided by the casino. As soon as there are any updates, I'll let you know.

I don't have any other accounts. Also it said to verify my account as the reason for blocking my account. If another reason is shown again, which one should I believe? What I understand now is that 4rabet is nothing but a fraud.

Moreover, I have not received any mail from the4rabet.

Good afternoon!

We have sent you new clarifications to your e-mail.

Regards,

4rabet team

I have not received any clarifications mail from you. Avoid these scams. Many people I know have already stopped playing 4rabet. Wait and watch, within a few days your number of customers will drop to near zero.

No verification is required while depositing money. But the problem is when withdrawing money.

Everyone knows your tricks. No need to play such scam games.

Dear 4raBet Casino, I have replied to your email, however, there was no reaction from you. Have you received it? We still need some more details from you as you have been ignoring some questions.

Dear ahammedfaruk231994, please, be informed that no correspondence was sent to you from the casino - the last messages from the casino were addressed to me.

We are still checking the proofs provided by the casino. I will share updates about your case as soon as I receive more details. Thank you for your patience.

Good afternoon!

Please allow us a little more time to respond as the Risk department employee is currently on holiday.

We thank you in advance and hope for your understanding.

Regards,

4rabet team

4raBet Casino, I'm extending a timer for another week. Hopefully, you'll manage to reply in a set time frame.

Hello to everyone!

Dear Natalia, we have sent to you all the information and answers you questions!

Please review the information and look forward to your response!

Regards,

4rabet team

Thank you. Nothing to say about this froud game.

Thank you, 4raBet Casino.

Dear ahammedfaruk231994, based on the evidence we have received from the casino there are some signs that the match with another account was found some time ago, therefore I'd like to ask you if you can remember of someone from your family or friends who may have an account at the casino? Or if it could happen that you used the same device at your work/home that someone else could possibly use too? Thank you.

Yes, my phone is used by many people in my family.

It could be that someone else opened an account in my name and is using it.

But I can't say anything accurate about it. Because I have no information.

Dear ahammedfaruk231994,

This is a common rule at online casinos that multiple accounting is forbidden, there should be only one account created from a mobile device, and if someone else is logged in from your mobile phone the casino detects it as multiple accounting, which is a breach of the terms. When you registered, you should have checked the Terms & Conditions (https://4rabet4.com/terms-and-conditions), which clearly forbid creating several accounts from one household:

4.5 Your Account must be registered in Your own, correct, real, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so). 

Based on the gathered information, there are reasonable suspicions that the issue is related to multiple accounting, therefore we believe that the casino acted in accordance with its T&C, which you accepted during registration.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia