ecoPayz Reviews

Hi! Thank you for sharing your experience with the account verification! We are sorry to hear that it has not been the most pleasant one!

We would like to take this opportunity to inform you that as a regulated and authorized financial institution, we are obliged to request certain verification documents, in order to comply with the relevant laws and regulations. The document requirements are set by the regulatory body, therefore documentation that does not meet these criteria may be rejected.

Unfortunately, we could not locate your account upon the information you provided us with in your review, therefore we reached out to you via Trustpilot for your account details.

Lastly, we advise you to refer to our Complaints Policy in order for us to look into the aforementioned issues in depth: https://www.ecopayz.com/en/policies/complaints

Hi! Thank you for your review! We are saddened to hear that your experience with the withdrawal request has not been as smooth as expected.

Upon locating your account, we found out that you have successfully placed a withdrawal request.

Should you have any further questions, please note that you may contact our 24/7 Customer Support Team via email customersupport@payz.com anytime for the assistance with your account, as we are always ready to help.

Hi! Thank you for preparing your review! We are sorry to see that you have such idea of ecoPayz!

We would like to inform you that we are a financial institution authorized and regulated to issue electronic money and provide payment services. For more information, please refer to our page: https://www.ecopayz.com/en/about-us

Hi! Thank you for sharing your experience with ecoPayz! We are saddened to see that it has not been as pleasant as expected.

We would like to take this opportunity to inform you that as a regulated and authorized financial institution we are obliged to comply with certain laws and requirements set by the regulatory body. In addition, we are required to periodically review our customer's accounts, in order to make sure that we keep an up to date information about our clients under the Money Laundering regulations.

In addition, please note that ecoPayz aims to keep our fees fair and reasonable, in order to ensure the availability of our services. The applicable fees and limits can be visible on this page: https://www.ecopayz.com/en/fees-limits/ecopayz-account

Please also feel free to reach out to our 24/7 Customer Support Team anytime via email customersupport@ecopayz.com, should you have any questions regarding your account.

Hi! Thank you for sharing your thoughts! We are saddened to hear that you have such idea about ecoPayz!

However, we would like to inform that, in order to ensure the security of our platform, we are required to verify our customers' accounts by requesting a set of certain documents regardless of the volume of transactions made. In addition, being an authorised electronic money institution, we are obliged to maintain and keep up to date documentation of our clients to comply with the Prevention and Suppression of Money Laundering and Terrorist Financing Laws of 2007-2022.

Lastly, in acknowledgement to the concerns raised about the security of your personal information, we ask you to refer to our Privacy Policy -  https://www.ecopayz.com/en/policies/privacy-policy

Hi! Thank you for your review! We are saddened to hear about your experience with the account verification process.

We would like to take this opportunity to inform you that our Team always aims to review our customers' accounts and provide our clients with updates as promptly as possible, however, some cases require more time, in order to be properly reviewed.

Please be informed that the decision was made to close your Payz account in accordance with our Terms of Use and the merchant was contacted, in order to reverse your account balance back to the source.

Hi Masa!
We are happy to hear that you have enjoyed using ecoPayz and taken part in the giveaways. We wish you better luck next time!

Hi, Lee! Thank you for your review! We are sorry to hear that you have had such an unfortunate experience with the withdrawal time frame and transaction fees. Our Team always makes an effort to process all transactions within the applicable time frames, which can be viewed in our website. We also aim to keep our fees fair and reasonable to ensure customer satisfaction. Therefore, we will take your review into account to improve our services!

Upon checking your account, we found out that the problem with the withdrawal is currently being investigated. We apologize for the inconveniences caused and will inform you regarding any new information about the transaction in question.

Hi! Thank you for your review! We are sorry to hear about your experience with our platform!

Please be informed that as a regulated and authorized financial organization, we are required to verify our clients' accounts, in order to be able to provide the full account functionality. Our Team aims to assist our customers as efficiently as possible, however, as the document requirements are set by the regulatory body, submissions which do not meet certain criteria cannot be accepted.

Sadly, upon information you provided us with in your review, we could not locate your account. Therefore, we have reached you via Trustpilot for your account details, in order to look into the issue mentioned further.

Alternatively, you may reach out to our 24/7 Customer Support Team via email customersupport@payz.com for assistance with your Payz account.

Lastly, we advise you to refer to our Complaints Policy in order for us to look into the aforementioned issues in depth: https://payz.com/policies/complaints/

Hi! We are sorry to hear about you experience with our platform! Thank you for your feedback, as it helps us to improve our customer experience!

Unfortunately, we were unable to locate your account with the information you have provided us with. Therefore, we have reached you via Trustpilot for your account details, in order to look into the issue further.

Hi! Thank you for preparing a review of our platform! We are sorry to hear about your unfortunate experience with the document verification process.

We would like to inform you that, as a regulated and authorized financial organization, we are required to request certain documents, in order to comply with the relevant laws and regulations. In addition, we are obliged to follow document requirements, which are set by the regulatory body. Therefore, the submissions which do not meet certain criteria may be rejected.

Lastly, we advise you to refer to our Complaints Policy in order for us to look into the aforementioned issues in depth: https://www.ecopayz.com/en/policies/complaints

Hi! Thank you for reviewing Payz! We are saddened to see that you have not enjoyed using it!

Upon locating your account, we found out that the payment processor was contacted in relation to the transaction in question, however, it could not be located, as the funds had not entered our system. We advise you to contact the sender of the amount in regard to this payment.

Hi! Thank you for taking the time to let us know your thoughts, it is highly appreciated as it helps us to improve the platform! We are sorry to hear that your experience with Payz has not been the most fortunate.

Please be informed that Payz is a regulated and authorized organisation to issue electronic money. Therefore, we are required to review our customers' accounts, and, in some cases, we are obliged to act in accordance with our Terms of Use requesting certain documents. This ensures the security of our platform.

We have reached out to you via Trustpilot to gather additional information, as we could not locate your account based on this review.

Hi! We are saddened to hear about your experience with the account verification.

Please be informed that as a regulated and authorized financial organization, we are required to verify our clients' accounts, in order to be able to provide the full account functionality and ensure the security of our platform, therefore, certain documents are requested.

Sadly, upon information you provided us with in your review, we could not locate your account. Therefore, we have reached you via Trustpilot for your account details, in order to look into the issue mentioned further.

Alternatively, you may reach out to our 24/7 Customer Support Team via email customersupport@payz.com for assistance with your Payz account, as we are always ready to help.