Payz Reviews

Hi! Thank you for taking the time to share your feedback! We are deeply sorry to hear that your experience with our services has not left you as satisfied as expected.

We would like to take this opportunity to affirm that our Team aims to respond to our customers' queries and process all transactions as efficiently as possible - within the applicable time frame visible on your Payz account. However, some payments may be a subject to an additional review as per the regulatory requirements. This process is fulfilled in accordance with our Terms of Use and aims to ensure the security of our platform and our customers' accounts.

Unfortunately, we could not locate your account with the information you have provided to us in your review. We have reached out to you via Trustpilot requesting your account details, so we could look into the issue further.

Please do not hesitate to contact our 24/7 Customer Support Team in order to receive prompt assistance regarding your account state.

Hi! Thank you for sharing your thoughts!
We are delighted to hear that our platform has met your expectations!

Hi! Thank you for sharing your experience on our platform! We are sorry to hear that your experience with Payz has not been as satisfying as expected.

Please kindly allow us to clarify that due to regulatory requirements, some payments may be subjected to an additional review which is conducted as soon as the payment has been received within our system. As part of the review, in case any additional information is required, our customers are contacted immediately. Please let us affirm that our aim is to process all transactions as efficiently as possible.

We are glad to see the required information for the transaction received in our system on 28.06.2024 has been provided by you and can confirm it has been forwarded to the respective department for a review and to proceed with the transaction. Please let us assure you an update will be provided via email as soon as possible during the regular business hours.

We have also reviewed your card and are happy to see that following it being temporarily locked due to security reasons any restrictions from the card have been lifted. For more details regarding your card, please consult our email to you from 25.06.2024.

Please let us offer our apologies for any inconveniences and frustration caused due to the review process and the response time. We always aim to respond to the queries of all of our users as soon as possible, namely, within a day.

Hi! Thank you for sharing your feedback! We deeply regret that your experience with our platform has not met your expectations. We sincerely apologize for any inconvenience caused regarding your deposit and account restrictions.

We would like to take this opportunity to inform you that our Team strives to process all transactions as efficiently as possible. However, as an authorized and regulated financial institution, we are mandated to review our customers' transactions and billing activity to ensure the security of our platform, and, sometimes we need to act as per our Terms of Use: https://payz.com/policies/terms-of-use/. This also includes an additional review of payments originating from third parties or appearing as such, along with the requisite documentation if needed.

The requirements for requested documents need to meet specific requirements, and therefore, some submissions may be rejected.

Since your deposit could not be credited to your Payz account, our dedicated department is diligently working to refund your funds to their original source.

Our Customer Support Team will notify you via e-mail as soon as we have any updates regarding your deposit and account state.

Hi! Thank you for sharing your experience with our platform! We are sorry to hear that the transaction processing time frame and the quality of Customer Support received has not met your expectations.

We would like to take this opportunity to inform you that our Team aims to process all payments as promptly as possible - within the applicable time frame visible on your Payz account. However, some transactions require an additional review conducted by the respective department due to their specifics.

In addition, our 24/7 Customer Support Team aims to reply to our customers' queries as promptly as possible, namely, within 2 business days. Some cases require further escalations, which may lead to the longer reply time.

The Live Chat is a very popular communication service amongst our customers, therefore it may often appear busy while we are assisting other clients, and all the operators are busy.

Lastly, we are glad to inform you that the deposit in question has been located by our Team and will be credited shortly.

Hi! Thank you for sharing your experience! We are happy to see that it has been as pleasant as possible!

Hi! We are glad to see that the issue has been resolved! Thank you for sharing your experience with Payz and mentioning the outcome in your review!

Should you have any further questions regarding our platform and functionality of your account, you are always welcome to contact our 24/7 Customer Support Team via email customersupport@payz.com

Hi! Thank you for sharing your experience with our platform! We are sorry to hear that the transaction processing time frame has not met your expectations.

We would like to take this opportunity to inform you that our Team aims to process all payments as promptly as possible. However, some transactions require an additional review conducted by the respective department. This process is mandatory in accordance with our Terms of Use and aims to ensure the security of our platform and our customers' accounts.

Hi! Thank you for sharing your thoughts! We are glad to hear that you have enjoyed using Payz!

Hi! Thank you for sharing your thoughts! We are glad to hear that you have enjoyed using Payz!

Please be informed that our Team is constantly working to make sure that depositing process is as smooth and prompt as possible. We will take your review into account, in order to ensure the improvement of our services.

Hi! Thank you for taking the time to share your feedback! We are deeply sorry to hear that your experience with Payz has not left you as satisfied as expected.

Please let us clarify that as a regulated Electronic Money Institution we are obliged to regularly review our customers’ accounts and billing activity to ensure the security of our system and our users and to comply with the applicable laws and regulations. Our aim though is to make sure any issues are resolved as soon as possible.

Unfortunately, we could not locate your account upon the information you provided us with in your review. We have reached out to you via Trustpilot requesting your account details, so we could look into the issue further.

Hello Barbara!

Thank you for your feedback!

We are delighted to see that you are satisfied with the quality of customer support you have been receiving. Our Customer Support Team is available for assistance 24/7 via email at customersupport@payz.com or the Live Chat service, which can be accessed from your account.

Hi! Thank you for sharing your thoughts! We are glad to hear that you have enjoyed using Payz!

Hi! Thank you for sharing your thoughts! We are happy to hear that our services left you satisfied.

Hi! Thank you for sharing your experience with Payz and bringing it to our attention! We’re sadden to hear about your unfortunate experience with the ecoVoucher.

Unfortunately, the ecoVoucher deposit option is currently not available in your country of residence, therefore it will not be possible to redeem the voucher to your Payz account.

Upon locating your account and reviewing the correspondence held, we found out that our Team has reached out back to you several times regarding the next steps that need to be taken to have your ecoVoucher purchase refunded. We have also already taken the appropriate steps from our side to facilitate the refund of your ecoVoucher.
Please kindly forward to customersupport@payz.com your e-mail correspondence with the re-seller to resolve the issue as promptly as possible.

We apologize for the inconveniences and hope for your understanding and cooperation!

Hi! Thank you for taking the time to share your feedback, it is highly appreciated as it helps us to improve the platform! We are deeply sorry to hear that your experience with Payz has not left you as satisfied as expected.

Please let us affirm that our Team aims to process all payments as promptly as possible - within the applicable time frame visible on your Payz account. However, some transactions require an additional review conducted by the respective department due to the specifics of the transaction.

In addition, our 24/7 Customer Support Team aims to reply to our customers' queries as promptly as possible, namely, within 1-2 business days.

To assist with the case in question we have reached out to you via Trustpilot to gather additional information, as we could not locate your account based on this review.

Hi! Thank you for sharing your thoughts! We are sorry to hear that your experience with Payz has not been the most fortunate!

We would like to take this opportunity to inform you that as a regulated and authorized financial organization, we are obliged to conduct reviews of our customers' billing activity and request certain information and documents, if needed, in order to comply with the relevant laws and regulations and ensure the security of our platform.

Please be also advised that the applicable deposit time frame is 0-3 business days, which is displayed on your Payz account in the "Deposit funds" section.

In addition, we would like to inform you that we do not perform phone calls. Our 24/7 Customer Support Team can be reached via email customersupport@payz.com or via the Live Chat service available on your Payz account.

Upon locating your account, we found out that the deposit in question was refunded to the sender on 26-10-2023, of which you were informed. Please be advised that third party deposits are reviewed on case-by-case basis and some transactions may be declined in accordance with our Terms of Use, as generally are not supported in our system.

Hi! Thank you for leaving a review of our platform!

We see that the withdrawal in question has been sent to your bank account on 14-05-2024 and we are glad the issue has been resolved.

Please let us affirm once more that Payz does not aim to mislead our users or potential customers and we collect reviews only for improvement purposes, therefore, all the reviews are genuine.

Hi! Thank you for your review! We are happy to hear that our services left you satisfied!

Please do not hesitate to contact us via email customersupport@payz.com regarding your Payz account anytime, in order to be assisted by our 24/7 Customer Support team.