ecoPayz Reviews

1,893  •  Average
TrustScore 3 out of 5

2.9

In the Payment Service category

ecopayz.com

Visit this website

ecopayz.com
Write a review

Company activitySee all

Your profile pictureYour profile picture

Write a review

Reviews2.9

1,893 total

Sort:

Rated 1 out of 5 stars

Have an account use it regularly

Have an account use it regularly
Changed my address
Deposited from my paycheck and also government benefits
Refunded my payment the first time for no apparent reason
Got the payment resent after my account was finished being reviewed
Now it’s been 3 days since my paycheck was processed into my Payz account it has not shown up in the app nor have they emailed me about my deposits
I’ve sent multiple emails but I’m clearly being ignored.
Ridiculous customer service they say 24 hours and I’ve waited DAYS for a response and to this day I still have no reply
Total sum gone unaccounted for £500.
Don’t use this bank as your main bank.

Date of experience: May 11, 2024

Rated 1 out of 5 stars

Seems to be a bit of a con

Seems to be a bit of a con. My father is locked in an endless loop trying to get an account verified so that he can withdraw money deposited from by another party. All ID is provided as requested but there are constant requests to resend them when they are perfectly clear. I think because he is elderly they are winding it out as long as possible in the hope he will give up.

Date of experience: May 06, 2024

Rated 5 out of 5 stars

Deposited and withdrawl.

Deposited money via zestpay, it took more than 24 hours but money arived. Was unable make purchase becouse my country rules. Wanted to withdrawl money back to my account. Got message that account suspended do suspicius activity. (Depositing and instanlty withdwaling back) After explaining money was sent back in my account in less than 2 days ( said it can took 5 days for reviewing and 7 more days for money to arrive, but in my case it took only less than 2) Sum of money was 1000 eur. Have no complains. Support was helpful and fast.

Date of experience: August 11, 2022

Reply from ecoPayz

Hello Rokas!
Thank you for sharing your experience, we are happy to hear that it has been a great one!

Rated 5 out of 5 stars

Fast and helpful service

I don't know why there's are many bad reviews, I recently sent money from my ecopays account to my bank account and there was no problem, they only asked me for proof that the bank account is mine for security, and that's it. I see people complaining about the fees, well it's the same as PayPal and other platforms.

Date of experience: January 11, 2023

Rated 3 out of 5 stars

After depositing money on to the…

After depositing money on to the account I had no issues but then I won quite a bit of money so withdrew to my eco payz account but when I went to withdraw it it advised my account needed upgrading to silver. I completed all the verification stages and sent documents they required but I am yet to have an update. I have emailed, left a voicemail on number and tried accessing the chat but I have had no response.

Update 20th April. Still waiting for account to be upgraded:

Date of experience: April 16, 2023

Reply from ecoPayz

Hello! Thank you for sharing your feedback! We are sorry to hear that the verification of your account has not been as prompt as expected!

We would like to take this opportunity to inform you that as a regulated and authorized financial organization, we are required to request certain documents for account verification in order to comply with the relevant laws and regulations.

In addition, please note that our Customer Support Team is available for your inquiries 24/7 - response times may vary, however our aim is to get back to you in 2 days' time.

From your account I can see that your documents were reviewed and accepted. Your ecoPayz account was successfully upgraded!

Rated 3 out of 5 stars

If you seen my previous reviews, this one may shock you

If you seen my previous reviews. This wallet format had issues when receiving your wins, suddenly your account was shut down and they would request you to revalidate your account which could take weeks to months to validate. They also ask for alot of personal banking information..

But since about 2022, their processes have improved. I have not had that issue for a while now, and their process to payout are quick and now very detail reported. They even send you a report now when done.

Hopefully they continue this upward trend in my mind as a good wallet\transfer company of funds. Just wish they were more established in my country that I can use the card and other features on the site.

Date of experience: April 03, 2023

Reply from ecoPayz

Hi!

We are grateful for your feedback and glad to see that, since you have been using our services, your experience in regard to the verification of your account and fund transfers has improved. We are always looking for new ways to improve our services to ensure continuous customer satisfaction.

Should ever wish to make an inquiry in regard to ecoPayz account, please do not hesitate to contact our 24/7 Customer Support Team via customersupport@ecopayz.com or the Live Chat service, and our Team will gladly assist you.

Rated 5 out of 5 stars

In general

In general, I am satisfied and have been using Eko for several years. However, there are several features of this system.
It can take up to 5 days for a bank transfer to be processed, usually 2-3 days.
You need to regularly, at least 2 times a year, provide complete information about yourself and, first of all, about your official income. And if in the bank statement the description of the payments that were received on your account is formal, then you will need to provide documents that clarify the essence of the payments. These conditions, of course, are not suitable for all users, especially for those who are used to the fact that bank payment processing takes minutes, maximum hours. If you are ready for the fact that procedural moments can be relatively slow, then this system suits you.

Date of experience: December 15, 2022

Reply from ecoPayz

Hi! Thank you for sharing your experience! We are glad to hear that you have enjoyed using ecoPayz!

We would like to inform you that as a regulated institution, we are obliged to ensure that the information we keep about our clients is up to date and therefore request necessary documents for the account review, in order to comply with the relevant laws and regulations.

In addition, our Team aims to complete all transactions within the applicable time frames, which can be viewed on your ecoPayz account.

Rated 3 out of 5 stars

Periodic verification of documents

If you are an online poker player and this is your main income, beware of ecoPayz, based on periodic checks they may freeze access to your account and your funds.
In my case, after several days and emails, the account was reinstated.

Date of experience: August 20, 2022

Reply from ecoPayz

Hi Ermeson! Thank you for your review! We are sorry to hear about your unfortunate experience with the document verification process. We are unable to locate your account based on the information you have provided us with here in order to review the situation, therefore we have reached out to you via Trustpilot to obtain the necessary details.

Rated 5 out of 5 stars

withdraw money is easy

I won a large amount of euros from williamhill online betting site and I used my ecopayz account to withdraw it to my bank account when I was in japan.It was easy fast and trustworthy online wallet.

Date of experience: August 10, 2022

Reply from ecoPayz

Hi Upali!
We are glad to hear that you have enjoyed using the platform and congratulations on the monetary prize!

Rated 2 out of 5 stars

Trying to get all the verification…

Trying to get all the verification documents uploaded to satisfy the rules is proving to be a nightmare. Holding my passport and a note that says to ecoPayz all in one shaky hand while taking a photo using my phone is crazy. I sent them a professional photo and they can't see the passport clearly, try zooming in mate. As for a bill to verify address I use the internet for everything and a shot of my bank account via internet is a no no. Keep the money, use it to come to my funeral when I die of malnutrition and alcohol withdrawal.

Date of experience: August 26, 2022

Reply from ecoPayz

Hi Pat! Thank you for your review! We are sorry to hear that your experience with the document verification process has not been the most pleasant one.

Please be informed that as a financial institution regulated by the FCA, ecoPayz is committed to conducting regular reviews on our customers’ accounts to ensure the security of your account and the system, as well as to comply with the applicable laws and regulations. As part of this, additional documentation can be requested and necessary restrictions placed.

To help you resolve the issue to your satisfaction, we have reached out to you via Trustpilot to gather the details necessary for locating your ecoPayz account.

Rated 1 out of 5 stars

Absolutely atrocious avoid at all…

Absolutely atrocious avoid at all costs.want information that they have. freeze ur money for no reason imply ur not spending wisely. takes days to pay to other accounts if they don't change there mind and freeze ur account.they want detailed invoices of purchases or they won't give u ur own other money honestly never seen anything so bad and charge nearly 1£ per transaction to top it off

Date of experience: February 27, 2023

Reply from ecoPayz

Hi! Thank you for sharing your thoughts! We are sorry to hear that your experience with ecoPayz has not been the most fortunate and the applicable fees have not met your expectations!

We would like to take this opportunity to inform you that as a regulated and authorized financial organization, we are obliged to conduct reviews of our customers' accounts and request certain documents, if needed, in order to comply with the relevant laws and regulations and ensure the security of our platform. In some cases, we are required to act in accordance with our Terms of Use, which you have agreed to upon registration.

Please note that our 24/7 Customer Support Team is always available via email customersupport@ecopayz.com and is ready to help you with the submission of the documents.

In addition, our Team aims to keep our fees reasonable and fair, in order to ensure the availability of our services and satisfaction of our customers.

Lastly, we advise you to refer to our Complaints Policy in order for us to look into the aforementioned issues in depth: https://www.ecopayz.com/en/policies/complaints

Rated 3 out of 5 stars

I have been trying to get my account verified

I have been trying to get my account verified for weeks , every proof of residence i send you say is not acceptable, can we just sort this out please

Date of experience: April 26, 2023

Reply from ecoPayz

Hi! Thank you for sharing your experience with the account verification process! We are sorry to hear that it has not been the most satisfying one!

Please be informed that as a regulated and authorized financial institution we are required to verify our customers by asking for certain verification documents, in order to be able to provide the full functionality of their ecoPayz account. The document requirements are set by the regulatory body, therefore submissions that do not meet these criteria may be rejected.

Please note that our 24/7 Customer Support Team is always available via email customersupport@ecopayz.com and is ready to help you with the submission of the documents.

Rated 1 out of 5 stars

I would leave zero stars if possible…

I would leave zero stars if possible made 2 transfers one from my friend for £50 another was from DWP for £350 and my account been frozen for 5 days now. It's also illegal and against FCA for them to hold benefit money they keep replying same scripted reply via email. Contacted all the correct channels regarding this they need there E money license removing. They have also emailed me 3 times calling me Diako Gaznaghi instead of Kyle broadhead which is proof there are copy and pasting replies.

Date of experience: June 05, 2023

Reply from ecoPayz

Hi! Thank you for sharing your experience with Payz! We are sorry to hear that it has not been the most pleasant one!

As a regulated and authorized financial institution, we are required to review our customers' accounts and billing activity, in order to ensure the security of our platform. In some cases, we are obliged to request additional documents and information, in accordance with our Terms of Use: https://payz.com/policies/terms-of-use/

Our Team aims to complete account reviews as fast as possible, however, depending on the circumstances surrounding the case, we may require additional time to complete our review. Please rest assured that the department in charge is fully involved in the review of your payments and, as soon as there are any updates, we will reach out to you via email.

We offer our apologies for the prolonged wait time and the inconveniences this has caused! Thank you for your patience and cooperation!

Update: We are glad to inform you that the deposits in question were refunded to the source on 16-06-2023.

Rated 2 out of 5 stars

Hopeful my issue with Ecopayz is sorted.

Ecopayz has provided me with good service in the past.They regularly want to re-check ones data...which is no problem.
For me there are two issues with my current problem

1) We live in an electronic age and no longer have paper copies.I supplied them with my bank statement address which all other institutions accept.Their immediate response was that it was a copy of a copy,which it wasn't but I also don't know how an electronic statement can become a copy of a copy either.Then they entangled themselves in contradictory ideas about pdf downloads and signatures.In today's world we deal with fingerprint and electronic banking,no longer a physical bank.

2)They also need to be aware that sending too much data opens one up to being hacked and scammed by
the deceitful.Having one's personal details continually sent via various servers exposes one to hacking.
Otherwise their service is speedy and seamless.

Date of experience: September 24, 2022

Reply from ecoPayz

Hi! Thank you for taking the time to prepare your review! We are sorry to hear that the verification of your account has not been as smooth as expected. However, please be informed that as a financial organization authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011 we are obliged to follow certain document requirements. Please also refer to our Privacy Policy, should you have any concerns regarding the security of your personal information: https://www.ecopayz.com/en/policies/privacy-policy

Rated 3 out of 5 stars

I give youse a 3 only because of 1 the…

I give youse a 3 only because of 1 the wait time I know it's not your fault, and 2 it was a bit difficult to learn how to withdrawal but I'll soon get the knack of it

Date of experience: January 12, 2023

Reply from ecoPayz

Hi Jackie!

Thank you for your review! We are delighted that you are enjoying our platform and have grown accustomed to the bank withdrawal functionality.

However, we are sorry to hear that the responses to your queries have not been as prompt as expected. Please be informed that response times vary and may increase during busier periods of increased volume of incoming queries, however normally do not exceed 1-2 days' time. We would recommend you to try out the Live Chat service, where you can speak directly with one our representatives.

Rated 2 out of 5 stars

Terrible customer service. Selfish company

Terrible verification process... But that's not the worst part.... WITHDRAWALS TAKE SUPER LONG... I'VE been waiting for my money for a week... I'm running out of patience... And they have the worst withdrawal charges on top of this... Just a terrible service simple....

Date of experience: September 14, 2022

Reply from ecoPayz

Hello! Thank you for preparing a review of our platform, as we appreciate the opinion of our clients! We are sorry to hear that the time frame of a withdrawal is bigger than expected and that you have experienced inconveniences during the account verification process.
We would like to inform you that as a regulated institution, we are obliged to ensure that the information we keep about our clients is up to date and therefore request documents for the account review.
Our Team is also constantly working on processing the transactions within the applicable time frame. In addition, we aim to keep our fees fair and reasonable, in order to ensure the availability of our services.
Unfortunately, we cannot locate your account upon the information you provided us with, therefore we reached you via Trustpilot for your account details, so we can check the status of your transaction.
Alternatively, please feel free to reach out to our 24/7 Customer Support anytime if you have any questions regarding your ecoPayz account.

Rated 1 out of 5 stars

Moved my holiday savings from personal…

Moved my holiday savings from personal account into payz for safe keeping .but when I tried to transfer my money back into my personal account, my account has been restricted. And transfer pending.This has put my personal account into a overdraft as I already confirmed a holiday booking .Now both these accounts in my name .so can't see what any issue is .This is my money and its being held back by payz .Feel like I'm being robbed .now it's been released. Up to 5 days to reach my account. Ridiculous

Date of experience: May 26, 2023

Reply from ecoPayz

Hi Noel!

Thank you for your review!

We are saddened to hear about your experience with Payz services. Please be advised that, as an Electronic Money Institution regulated by the FCA, Payz is committed to conducting account reviews so as to ensure the security of your account, our system, and comply with the applicable laws and regulations. Our I aim is to finalize any reviews as soon as reasonably possible.

We have located your account and can see that the restriction has been removed and your transfer is being processed. Once it has been completed, the transaction status in your account will be updated accordingly.

Should you have any questions or further concerns, please do not hesitate to contact our Customer Support Team via customersupport@payz.com.

Rated 3 out of 5 stars

Let's froze that polish guy's money

I live in Poland. We are not rich. I had 57 złoty on my account which is like 14 dollars. It may seem small, but for polish guy it is a lot actually. They just froze it at 4AM and started to require crazy docs that will cost me more money to obtain them from banks than i had on ecopayz. I did not know about this until I tried to pay for gas that was already in my car...

In the end after a couple of days and a lot of emails they unfroze my account and let me spend my money. Then they closed my account like I wanted. Issue was resolved so I am bumping the rate to average, but trust is lost and that gas station stuff was just awful...

Date of experience: February 15, 2023

Reply from ecoPayz

Hi! Thank you for your review! We are sorry to see that your experience with our platform has not been the most fortunate one!

Please be informed that as a regulated and authorized financial institution we are obliged to periodically review our customers' accounts and, if necessary, request additional documents and information in accordance with our Terms of Use, in order to comply with certain laws and regulations set by the regulatory body.

Unfortunately, we could not locate your account upon the information provided in the review, therefore, we reached out to you via Trustpilot for your account details. Alternatively, please feel free to contact our Customer Support Team via email customersupport@ecopayz.com for assistance.

Lastly, we advise you to refer to our Complaints Policy in order for us to look into the aforementioned issues in depth: https://www.ecopayz.com/en/policies/complaints