42,786 total
Only store in UK with a Boss ir2 pedal. Not only was the price competitive, free next day delivery was an added bonus. Very happy. I didn't appreciate there was such an extensive range of musical equipment for sale on the website. Would highly recommend.
Date of experience: 19 October 2024
Made to feel welcome after a long drive made me a coffee which is always a bonus when at somewhere for the first time.
A fantastic range of product to view.
Great friendly and helpful staff
Will definitely shop there in the future and highly recommend a visit just to see the racing simulators.
Date of experience: 18 October 2024
I've been using scan.co.uk for more than a decade to buy all my PC components for my builds.
1) The orders are very well packed and swiftly delivered (although, DPD sometimes makes terrible mistakes).
2) more importantly - when there was an issue it was resolved quickly and in a professional manner. Once I ordered the wrong item (CPU cooler for wrong socket) - I was able to return it and get the refund. More recently my GPU stopped working after several months and it was swiftly replaced.
I only use other online shops if the item I want is not available at scan.co.uk.
Date of experience: 20 October 2024
I think the £15 surcharge for the Scottish highlands is excessive, it's not exactly a heavy package (one small water block) that you could have popped in the post for far less (and I would have received sooner). DPD will make me wait for a couple of days.
Date of experience: 20 October 2024
Staff and Support was helpful with resolving hardware issues. Some new computer hardware had issues and needed to be sent back for troubleshooting. Staff provided solutions to resolve the problem.
Thank you Scan, for the exceptional service!
Date of experience: 19 October 2024
To be honest that was the best expirience with shopping online. First was the price then I did place an order aftef 6pm and offered next day free delivery and they did it. I have checked currys and argos and even amazon and none of them could do next day delivery. None of then cound beat this price. On top of that I was getting messages informing me what time they will deliver my monitor and timing was super accurate.
Date of experience: 18 October 2024
Scan is always my go to if they're the cheapest or within a few £, they are super reliable. If you ever have issues, their support team is insanely helpful as well. Easily one of the best tech companies in the UK.
Date of experience: 19 October 2024
Sent us broken computers 3 times consecutively. Failed repairs multiple times. Shattered glass inside of boxes causing staff to cut themselves. Poor response time. Missing account manager. Generally terrible experience. There are many other providers who can provide a way more reliable service.
Date of experience: 18 October 2024
Reply from Scan Computers
Thank you for your review, Dylan.
Our support team is in direct communication with you regarding this issue and will be in touch further on Monday.
All the best, Team Scan
Scan have always been my first port of call for my PC parts.
Great customer service both online and in-store (Being fortunate enough to live locally).
While often I can source parts a little cheaper, I still prefer to purchase from them. As I know they will look after a customer.
Only downside is DPD. What used to be a great delivery company. I am unfortunately starting to see a lot more "missed you" notifications from lazy DPD drivers, both with personal and business deliveries.
Date of experience: 16 October 2024
I've been using Scan for hardware purchases for over 25 years now and have always found them an excellent company to do business with. When needed their support has been superior to similar companies that I've tried. (Sorry! I couldn't resist their deal at the time, but then regretted using them).
Date of experience: 17 October 2024
Just had my PC case delivered in close to 24hrs after initial ordering.
The Scan online shopping portal is fully trackable and it continues on via DPD when the package was en route. Leaves the customer feeling reassured - which is refreshing.
From creating an account, shopping, paying and delivery: I can not find fault with the service whatsoever.
Thank you Scan, I will happily shop with you again. Cheers. Pleased customer in Birmingham.
Date of experience: 16 October 2024
Fast ordering, Free next day delivery via dpd. Always well packaged items. Plenty of updates. Super happy to recommend scan computers. The only place to get all your PC upgrades and components. Thanks scan. Computers.
Date of experience: 17 October 2024
The entire process was easy. I ordered a laptop for my daughter on Wednesday tea time and it was delivered the following day at noon. I was updated at every step of the way so i knew exactly what was going on with my order. That is great service from scan and i will definitely use again for future computer needs.
Date of experience: 17 October 2024
I visited Scan's sales desk in Bolton and bought a new Asus Laptop, fresh from the factory, still in sealed cardboard box with all protective covers. The price was good.
It turned out to be faulty, in that Windows crashed (Blue Screen) every few minutes when playing youtube videos or other mildly intensive activity.
After this initial disappointment, everything improved.
Scan's support desk replied to my request for help promptly. When a factory reset failed to fix it, Scan offered to find a solution if I brought the device back to Bolton. The returns desk, the sales desk and pickup counter were all friendly and efficient. I walked out with a replacement laptop, which works.
Scan will play fair. They won't let you down.
Date of experience: 16 October 2024
I recently made a purchase and had the pleasure of interacting with Victoria and Mark from the team. From the very start, their customer service was exceptional. Victoria was incredibly helpful, answering all my questions promptly and making sure I was updated throughout the process. Mark organised the direct shipment seamlessly, and everything arrived perfectly.
It’s rare to come across such friendly, attentive, and efficient service. Victoria and Mark went above and beyond to ensure I was completely satisfied, and I’m truly grateful for their support. I highly recommend this team for anyone looking for a hassle-free experience. Thank you both!
Date of experience: 18 October 2024
Ordered the IPC Storage 4U-4408 Server case which arrived the following day, after connecting everything up I found that there was a issue with the backplane as it wasn't providing power to any hard drive I put in both HDD/SSD. After testing with a few a few drives and connecters I found that it was indeed faulty, I got contacted Customer Services and they got back with a reply within 24hrs. After explaining the situation a RMA ticket was sorted along with a pickup day/time of my choosing. Once they'd received my item and tested I had the option of a refund or replacement (opted for replacement) which I was told that they where waiting on stock before a replacement could be sent, I was fine in waiting. Once they item was back in stock it was despatched that day and I received it the following, with customer service keeping me up to date on the progress. I can say this one is in working order and I'm happy with the fast and pleasant service that Scan have provided!
Date of experience: 03 October 2024
On the many occasions I have contacted Scan Computers for components or advice I have always been very impressed with the service given. Response is always very quick and goods ordered are always delivered very promptly, usually free of postage. I always receive constant emails throughout the whole process, informing me of the latest status of my order. Very reassuring experience to know that their team is working together so well. Very rare these days. In addition the carrier also keeps me up-to-date with delivery dates and times, My latest purchase arrived right in the centre of the time slot they gave. Very difficult, in my opinion, to improve on perfection. Many thanks for your efforts on my behalf. Ron Whitehouse.
Date of experience: 16 October 2024
I have been using Scan/3XS for many years now. I started by buying components to build my own with their cpu motherboard packs. Later on had custom built PC's made. Always had the best support from customer service when a part failed. Their warranty always stood up to what it is there for ie no quibble replace and repair. Which for me has helped twice now over the last few years saving me a lot of money. Really glad I had their warranty. So again a big thank you to Scan/3XS customer service.
Date of experience: 15 October 2024
I had to return an item because I bought the wrong model. I contacted Scan who guided me through the return process and upon receiving the item back processed my refund immediately. You can't ask for more than that for excellent customer service. Highly recommended.
Date of experience: 08 October 2024
I usually build my own pcs but at the moment im extremely busy with work, so i ordered a pc built to order by Scan. Outstanding service! Every step of the build is reported and updates on progress given, marvellous. When it arrived today it is built to perfection. Thank you so much for an enjoyable service and a great product.
Date of experience: 15 October 2024