Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control – and your customers under your spell.
Problem? Solved! Zammad helps your team to find the right answers. After all, great customer service makes all the difference: two thirds of all customers have changed providers because of poor support. But your customers are not among them!
Together we write success stories. Since its launch in 2016, hundreds of companies have already opted for Zammad's ticket system - and no one has regretted it!
There are three words that describe Zammad perfectly: intuitive, quick, and easy. The switch has definitely paid off: Zammad offers us more possibilities than we originally expected!
This is the only Customer Support team I like calling. At Zammad, you always have a knowledgeable employee on the phone who is friendly and competent and acts quickly. This is really personal and makes an enormous difference!
Zammad is intuitive, clean, and provides great structure. This allows us to focus on what is most important: the customer.
Our IT helpdesk has been working with Zammad for a long time. Now, Zammad is also helping other organizational units of the administration to advance the digitization of internal processes and, for example, to digitally process and document requests/orders to janitors, building management, personnel management, or even time recording.
Would Zammad make sense for my company? How can I put this software to use? Easy: Zammad has plenty of wide-ranging features, offering something for everyone!
What is so great about the Open Source concept? How does a helpdesk work and what are the benefits? What is the idea of New Work all about? Head to the Zammad Blog to find out all of this - and more!
