Build what matters. Skip what doesn’t.
Capture feedback, eliminate manual work, and act on ideas with AI-powered customer intelligence.
Feedback
- Summarize and drill into user feedback with AI-powered summaries and analysis
- Let AI surface recurring trends and take the guesswork out of product planning
- Keep an eye on customer health and let insights reveal where (and how) to improve
- Glean more insight from qualitative data across tools like Gong.io and Zoom, support tickets, survey responses, CRM data, and email
Validate
- Test product ideas before you build them to prioritize initiatives
- Target specific user groups for more relevant feedback
- Quickly see which ideas resonate most with your users
Roadmaps
- Cast a clear, data-informed vision for your product’s future
- Visualize the business impact and effort of every initiative
- Increase transparency and trust with your stakeholders
See Pendo Listen in action
Centralize feedback, uncover insights with AI, and share your roadmap with customers.
Frequently asked questions
Pendo Listen is a suite of features to help product teams centralize the entire product discovery process, from gathering customer feedback to prioritizing and planning features. Pendo Listen tackles the challenge of making product decisions with reliable data across feedback, validation, and roadmapping.
Pendo Listen offers AI-powered features to help you gain deeper insights from your qualitative data. This includes automatic summarization of feedback, surfacing key trends, and flagging duplicate ideas. If your organization is unable to leverage AI, you can still gain efficiencies in your workflows thanks to Listen’s automation capabilities.
Pendo Listen integrates with popular tools like Salesforce, Jira, and Zendesk to enrich your product discovery process. Our third-party integrations allow you to import data into Listen and feedback directly within the third-party tool. Listen also allows for .CSV uploads of customer feedback. Plus, Listen is built into Pendo, so you can automatically import poll data from Guides and NPS.
1. Capture and organize feedback:
- Consolidate feedback from various sources like in-product polls, NPS, and third-party tools like Zendesk.
2. Understand user needs with AI-powered analysis:
- Organize feedback using labels and product areas for easy filtering and analysis.
- Uncover hidden trends and user pain points to gain a deeper understanding of their needs.
- Transform raw feedback into concrete product ideas.
3. Validate ideas before you build:
- Test your ideas with real users to gather user preferences and ensure strong product-market fit.
4. Craft a clear product roadmap:
- Translate validated ideas into a development plan and sync with tools like Jira.
- Create and manage product roadmaps, visualizing features and their release timelines.
- Foster clear communication between product teams, stakeholders, and ultimately, your users.