What's New in Pendo

Have immediate, actionable insights surfaced to you on how to increase growth based on user trends.

Understanding what’s going on in your user data can be tough. Especially when searching for ways to increase growth or fight churn. With Pendo Insights, you have automated, AI-powered insights revealing trends in your user behavior and suggesting opportunities for growth. Each insight includes a clear business outcome and recommended next steps, helping you quickly take action on your data without the need for manual research.

Pendo Orchestrate empowers you to drive product engagement through behavior-based, cross-channel communication journeys–now including email!

Delivering the right value, to the right users, at the right time, is critical to driving adoption, retention, and ultimately revenue. The entire customer conversation, both in and out of app, can now live in Pendo’s centralized platform. Pendo Orchestrate brings a brand new native email channel. Connect data to real action, resulting in delightful product experiences.

Pendo AI helps businesses accelerate how they build and launch products that customers actually want.

Pendo AI is a collection of AI-powered products and features including one-click guides and localization, instant summaries of qualitative user feedback, and AI-generated content and copy. Eliminate hours of manual effort and uncover insights to drive impactful business outcomes—like revenue growth, customer retention, and more.

Connect the journey between non logged-in and logged-in users with new Identity Management features.

The customer journey starts long before a user logs into your app. What if you could connect what happens before a user logs in, with their logged in behavior––in Pendo? You’d get a complete view of the customer journey and be able to architect a much more successful experience. The complete user journey is the spirit behind Identity Management in Pendo.

Pendo Listen is a new set of features focused on improving the product discovery process.

With Pendo Listen (formerly known as Pendo Discover) you’ll truly leverage the voice of the customer to take action. If you’re struggling to prioritize product decisions and separate signal from the noise in customer feedback—Listen is for you. With it you’ll generate smarter hypotheses, quickly test them with the right audience, and share them with ease.

The new two-way HubSpot integration empowers Pendo users to easily access Pendo product data throughout their tech stack.

With the HubSpot integration, you can push and pull data between Pendo and HubSpot. Gain a better understanding of your customer, create targeted, segmented messaging campaigns, monitor account health, and discover sales opportunities.

Watch recordings of people using your product and gain a deeper understanding of their behavior and empathy for their problems.

With Session Replay you’ll gain context and insights you can’t get from product analytics alone. Filter user sessions based on user behavior or guide interaction. Then gain valuable context and specific insights by watching playbacks.

Unlock more power from your product data by connecting it to your cloud storage.

Blend product insights with other crucial data sources across your business by exporting event data to Amazon S3 or Google Cloud Storage. Make Pendo data more shareable, actionable, and valuable to your business by creating one connected source of truth.

Ask and answer your most important product questions with Data Explorer.

Build queries faster with better event search & selection and new search capabilities, and get better insights with unlimited events analysis and aggregated summary data.