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Best Contact Center Platforms for 2025
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Best Contact Center Platforms

What are Contact Center Platforms?
Contact Center Platforms solutions mindshare
As of October 2025, in the Contact Center Platforms category, the mindshare of Genesys Cloud CX is 18.8%, down from 26.9% compared to the previous year. The mindshare of Five9 is 12.9%, down from 14.9% compared to the previous year. The mindshare of Amazon Connect is 19.5%, down from 25.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Platforms Market Share Distribution
ProductMarket Share (%)
Amazon Connect19.5%
Genesys Cloud CX18.8%
Five912.9%
Other48.800000000000004%
Contact Center Platforms
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Calvince Okello - PeerSpot reviewer
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Syed Abid Jafery - PeerSpot reviewer
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